Technical Advisor, Desktop Operations (IT)

Posting Date

Technical Advisor Desktop Operations

General Purpose of the Job

The Technical Advisor Desktop Operations role will be responsible for providing onsite support for workplace devices software and processes for endusers working globally. This position will also be responsible for timely completion of IT problem resolution with a wide variety of clients including seniorlevel associates.

Essential Duties and Responsibilities

• Provides inperson support to executives and various customer personas which allows endusers to receive dedicated support for any IT issue that may occur

• Leads in troubleshooting for a wide variety of DaVita issued softwares and laptop/desktop hardware issues

• Balances multiple priorities and can adjust to changing working demands and shifting focus. Will manage the routing of escalations and outages that will provide resolution

• Develops procedures documenting activities and troubleshooting problems

Education and Experience

• 4 6 years experience in Desktop Operations
• Bachelors Degree required

Specialized Experience Education Training or Qualifications

• Working knowledge and experience with Monitoring and Automation tools like: Dynatrace Operations Bridge Manager Zabbix Operations Orchestration Network Node Manager and similar

• Working knowledge and experience with: Containers (Kubernetes preferred) Software Defined Networking/NSX

• Working knowledge and experience with multiple open source middle tier products including but not limited to: CI/CD Toolchains GitLab Terraform/Artifactory Jenkins Elastic Splunk ActiveMQ and others.

• Working knowledge of converged/hyperconvered platforms

About Information Technology

The Information Technology Department designs develops and maintains software programs required to keep DaVita on the leading edge of medical technology. DaVitas Information Technology Department has both clinic facing and nonclinic facing subgroups that provide our clinician teammates the tools to provide quality patient care. DaVita IT utilizes designers developers system architects project managers application architects nurses trainers and many more professionals to incorporate the technology needs of our clinicians business and physician customers.


Join us as we pursue our vision To Build the Greatest Healthcare Community the World has Ever Seen.

Why wait Explore a career with DaVita today.

Go to to learn more or apply.

To learn more about our Village and the world of dialysis click here.

What Well Provide:

More than just pay our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical dental vision 401(k) match paid time off PTO cash out
• Support for you and your family: Family resources EAP counseling sessions access Headspace backup child and elder care maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers ondemand virtual leadership and development courses through DaVitas online training platform StarLearning.

#LISM5

At DaVita we strive to be a community first and a company second. We want all teammates to experience DaVita as a place where I belong. Our goal is to embed belonging into everything we do in our Village so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

Compensation for the role will depend on a number of factors including a candidates qualifications skills competencies and experience. DaVita offers a competitive total rewards package which includes a 401k match healthcare coverage and a broad range of other benefits. Learn more at

Colorado Residents: Please do not respond to any questions in this initial application that may seek ageidentifying information such as age date of birth or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.