Italian Client Relations Coordinator
Italian Client Relations Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Italian Client Relations Coordinator
Location: Lisbon Portugal
Department: Client Relations / Account Management
Employment Type: FullTime
About the Role:
We are looking for a motivated and organized Italianspeaking Client Relations Coordinator to join our team in Lisbon. In this role you will manage relationships with our Italianspeaking clients ensuring that their needs are met and that they receive the highest level of service. You will act as a key liaison between the clients and internal teams coordinating activities to optimize client satisfaction and retention.
Key Responsibilities:
-
Build and maintain strong longlasting relationships with Italianspeaking clients.
-
Serve as the primary point of contact for client inquiries providing timely and professional responses.
-
Coordinate client meetings followups and project timelines with internal teams to ensure service delivery.
-
Collaborate with the sales marketing and customer service teams to deliver tailored solutions to clients.
-
Monitor client satisfaction and proactively identify areas for improvement.
-
Help onboard new clients providing them with essential product or service training and resources.
-
Prepare regular reports on client account status performance and other relevant metrics.
-
Assist in contract renewals and upsell opportunities when appropriate.
-
Address any concerns or issues clients may have and escalate them when necessary for timely resolution.
Requirements:
-
Fluent in Italian (native or nearnative level) and proficient in English (written and spoken).
-
Previous experience in client relations account management or a customerfacing role is a plus.
-
Strong communication organizational and problemsolving skills.
-
Ability to manage multiple client accounts and prioritize tasks effectively.
-
Proactive and solutionoriented approach with excellent interpersonal skills.
-
Comfortable working with CRM systems and other client management tools.
-
Authorized to work in Portugal.
Preferred Qualifications:
-
Experience working in the B2B or clientfacing industries (e.g. technology marketing consulting).
-
Knowledge of additional languages (e.g. Spanish French) is a plus.
-
Familiarity with project management or account management software (e.g. Salesforce Trello).
What We Offer:
-
Competitive salary and performancebased bonuses.
-
Dynamic work environment in Lisbon with opportunities for hybrid or onsite work.
-
Comprehensive training and opportunities for career development.
-
Supportive multicultural and inclusive team.
-
Career progression opportunities within the company.
-
Relocation assistance for candidates moving to Lisbon (if applicable).
Employment Type
Full Time
