Bilingual Advisor Support Analyst
Bilingual Advisor Support Analyst
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Job Description
The Manulife Wealth team is seeking a dedicated Bilingual Advisor Support Analyst to join our dynamic organization. In this role you will collaborate closely with advisors and their support staff to effectively resolve servicerelated issues and address processrelated inquiries. Partnering with Account Managers and Operations teams you will play a key role in delivering a seamless and outstanding experience for both clients and advisors.
Position Responsibilities:
Serve as the primary contact for resolving servicerelated issues conducting detailed investigations into advisor inquiries and collaborating with internal teams and external partners.
Deliver outstanding customer experiences by accurately and professionally addressing advisor inquiries within encouraged turnaround times.
Use multiple administrative systems to analyze sophisticated issues ensuring appropriate resolutions while mitigating company risk.
Collaborate effectively with internal and external partners maintaining positive relationships and supporting business units through knowledge sharing and quality control.
Identify and report business risks analyze volume trends and handle conflicts professionally to improve operations and meet service level agreements.
Willingness to travel twice a year within the island of Montral to visit three different branches.
Required Qualifications:
Over 3 years of experience in customer service with a proven track record of delivering excellent service in fastpaced professional environments.
Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external Englishspeaking customers or employees outside of Quebec.
Outstanding communication skills capable of conveying sophisticated ideas clearly and understandably and proficient in Manulife Wealth applications and communication tools.
Quick learner who easily adapts to new concepts technologies and changes demonstrating initiative and ownership in all tasks.
Strong relationshipbuilding skills with an approachable demeanor that cultivates collaboration and successful interactions with colleagues and clients.
Effective problemsolver with good judgment able to handle challenging priorities and drive solutions forward even in uncertain situations.
Preferred Qualification:
Experience in the financial services industry with a solid foundation in customer service.
Indepth knowledge of investment products available to Canadian investors such as RRSPs and RRIFs.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Primary Location
Working Arrangement
Salary range is expected to be between
$58275.00 CAD $97125.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about paid time off provisions.
Required Experience:
IC
Employment Type
Full-Time
