Assistant Director of Front Office - Hilton Orlando Lake Buena Vista
Assistant Director of Front Office - Hilton Orlando Lake Buena Vista
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1 Vacancy
Job Description
Hilton Orlando Lake Buena Vista is looking for their next Assistant Director of Front Office
Shift Pattern:Full availability required
The Benefits:*
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*
- Go Hilton travel program: 100 nights of discounted travel
- Access to your pay when you need it through DailyPay
- Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount!
- Maternity and parental leave including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members including partners and adoptive parents
- DebtFree Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including college degrees and professional certifications
- Flexible shifts and days off
- Comprehensive Health Insurance coverage for you and your family including Telemedicine and athome care
- Mental health resources including free counseling through our Employee Assistance Program
- BestinClass Paid Time Off (PTO)
- 401K plan and company match to help save for your retirement
*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
- Assist in the direction and administration of all Front Office operations to include but not limited to guest service and registration (checkin/checkout) room inventory and availability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Assist in monitoring and developing team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
- Oversee the VIP process to include but not limited to reviewing VIP reservations administering amenity orders managing resumes for incoming guests and groups updating inventory in the system monitoring special requests and overseeing rate changes on inhouse guests
- Initiate and implement marketing upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
- Run and complete daily reports analyze data and make decisions based on data
- Resolve guest issues and concerns to guest satisfaction
- Recruit interview and train team members
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Director
Employment Type
Full-Time
