Service Center Operations Manager II
Service Center Operations Manager II
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Job Description
LGG INDUSTRIAL
LGG INDUSTRIAL is a solutionsdriven national distributor of hoses gaskets and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada we aim to deliver consistent service and support across North America.
We desire to create an employeecentric place to work a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and lifework integration to keep you at your best.
Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safetyfirst culture. For more information please visit
Position: Branch Operations Manager*
Location: Sarnia Ontario
Job Type: Full Time
Status: Exempt
Reports to: District Operations Manager
*This is a safety sensitive position
SUMMARY OF ROLE
The Branch Operations Manager will work closely with District and Area Operations and Sales personnel and will be responsible for the daily operations of the branch. This will include the supervision and management of the Customer Service Warehouse Fabrication and Field Service areas to achieve maximum efficiencies and performance goals of the company.
RESPONSIBILITIES
- Must maintain 100% commitment to safety policies and procedures.
- Promotes a safe work environment and engages workforce in projects that drive us to our journey of zero incidents.
- Monitor review and manage all NonConformance and Corrective Actions as required by LGG Industrials Quality process and submit QCFEs.
- Performs basic operations within company operating system including all transactions related to transfer entries sales order entry; and inventories.
- Manage inventory to working capital requirements and maximize turns while keeping customer delivery commitments; Ensures cyclecounting is complete ontime and accurate.
- Monitor pricing renewals ensure gross margins to business plans and maintain customer contracts. Ensure all vendor price increases are reviewed and passed on to customers where possible. Oversee changes to major customer inspection packaging and service programs to ensure we price products correctly for the services provided.
- Supervises warehouse/production and customer service associates; ensure proper staffing levels are maintained
- Drives accountability to CSSR metrics.
- Monitor and manage critical KPIs for the branch including orders shipped vs internal SLA lost quote review and action log inventory pricing and lead times.
- Evaluate and review associates performance; support their development encourage and motivate associates to perform at their best; provide corrective coaching and ensure accountability if performance concerns are identified.
- Engages both Ops and sales team to achieve high levels of customer satisfaction.
- Oversee all employee training requirements to business systems/procedures and products to ensure the training was properly performed and documented.
- Conduct effective Customer Satisfaction Meetings; ensure action plans are created and complete.
- Participate in identifying developing and implementing processes to absorb new business; seeks out and implements continuous improvement activities across operations.
- Monitor and respond to KPIs to strengthen results and provide feedback on team performance.
- Provides operational and resource support to other locations as needed.
- Establishes production schedules and assigns jobs to production/warehouse and customer service associates
- Assembles components tests inspects identifies and packages resale products as needed
- When required processes incoming inquiries into company sales system.
- Builds and maintains strong internal and external relationships
- Ensures required qualityrelated documentation is maintained
- Complies with the employee handbook and company policies governing associate conduct
- Performs additional duties as assigned.
COMPETENCIES
Knowledge:
- Production & Distribution
- Customer service.
- Mechanically inclined.
- Understand warehouse processes.
- Carrier procedures; shipping and receiving.
- Systems knowledge order entry inventory management.
Skills
- Experienced leader capable of building and maintaining a high performing team.
- Strong planning skills works efficiently.
- High level of computer proficiency; demonstrated ability with variety of software products.
- Well organized; able to prioritize workloads
- Strong communication skills
- Detail oriented; analytic.
- Demonstrates initiative
QUALIFICATIONS
- College degree preferred will consider equivalents.
- 58 years supervisory experience.
- Relevant industry experience preferred.
Total Rewards
- Competitive compensation plan
- Health Benefits: medical dental vision short term and long term disability
- Defined Contribution Pension Plan
- Paid time off
Competencies
- Analyzing
- Self Starter; performs at a high level with minimal supervision
- Strong written and verbal communication skills
- Builds working relationships across multiple functions; able to assess and respond to needs of multiple stakeholders.
Equal Opportunity Employer
It is our policy to employ qualified persons without regard for race creed color national origin nationality ancestry age sex marital or domestic partnership status sexual orientation or disability. Individuals are considered for employment promotion or training solely on their ability to perform the essential functions of the position.
Required Experience:
Manager
Employment Type
Full-Time
