About the Role:

Grade Level (for internal use):

Team:

As a global leader in trade and transaction reporting the S&P Cappitech team has been delivering Regulatory Technology solutions for over two decades. Our cloudbased crossregulation SaaS platforms empower banks brokers hedge funds asset managers insurance companies and corporates to meet global regulatory requirements.

Our support team is expanding and we need a global lead to play a pivotal role in this growth. You will join a team of problem solvers and solution finders with a passion for delivering the best customer experience in a fastpaced environment. We are a diverse team supporting our global customers. S&P values inclusiveness collaboration and integrity and our management strives to create a work environment that encourages our colleagues to achieve their full potential.

Position Summary:

We are seeking an exceptional leader with a keen focus on enhancing the overall customer experience across a broad range of clients to ensure the swift and effective management of client workflows. The ideal candidate will excel in leading a dynamic multilingual and diverse organizations providing clear direction and strategy to the regional Client Support team leads driving accountability and execution.

Duties and Accountabilities:

• Leadership: Provide an effective and inspiring daytoday leadership presence to direct and indirect reports as well as colleagues in adjacent functions.
• Objective Setting: Set clear objectives for your leadership team evaluate progress and cultivate a highperformance culture with a focus on collaboration customer experience accountability and ownership.
• Operational Efficiency: Ensure working practices tooling and internal processes are welldefined and operational with minimal disruption leveraging technology to drive productivity and efficiency.
• Collaboration: Partner with internal functions including Service Management Technology Integration Sales and Product teams to ensure the highest level of service for our customers.
• Product Development: Drive product enhancements by maintaining an effective feedback loop with the Product Management team incorporating client feedback to improve and develop the product offering to meet enduser needs.
• Escalation Management: Manage internal and external escalations related to Client Support services providing clear remediation steps where appropriate and keeping stakeholders informed.
• Team Development: Foster the growth and development of your team helping each individual to learn and thrive. Lead the team through the evolving business environment by providing them with the necessary tools knowledge and career development opportunities.
• Performance Metrics: Utilize case management KPIs to drive best practices in Salesforce case management achieving Enterprise Solutionswide KPI targets.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.