Assistant Store Manager, Experience
Assistant Store Manager, Experience
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Job Description
Location:
MunichAddress:
Theatinerstrae 12 Munich 80333 GermanyJob Title:
Assistant Store Manager ExperienceCanada Goose isnt like anything else. Weve built something great something special an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose youre part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition observe every detail and are building a community that believes in living bravely and coming together to support gamechanging people.
Here opportunities are everywhere to try something new to learn to do meaningful and impactful work and theyre yours for the taking.
Position Overview:
The Assistant Store Manager Experience is responsible for maintaining high quality customer service while creating an outstanding experience that allows customers to continuously conquer the outdoors! They will work closely to support the Store Manager in all store performance areas including store performance people management & engagement customer experience and operational excellence. They will ensure that the store achieves its targets by driving the customer relationship management (CRM) process through clienteleing and aftersale customer engagement.
What Youll Do:
- Achieve or exceed sales targets including both the top and bottom line results
- Drive our Net Promoter Score (NPS) and other selling and service metrics such as conversion average dollar per transaction (ATD) average unit retail (AUR) etc.
- Ensure implementation of CRM initiatives to develop a clientele network for the store and continuously analyze results i.e. capture rate and repeat purchase
- Drive locations Units per Transaction (UPT) by actively introducing new underperforming and strategic categories
- Elevate customer experiences through hosting instore events coordinating personal & virtual shopping appointments and introducing emerging categories
- Resolve common customer issues by investigating opportunities developing solutions preparing reports and mentoring staff on handling similar challenges in the future
- Train teammates in product knowledge brand history and effective storytelling
- Empower and encourage teammates to build brand loyalty and drive employee engagement
- Mentor teammates to ensure they maintain the brands expectations of quality and authenticity while supporting cross functional collaboration
- Develop future leaders while identifying external talent for the retail business
Lets Talk About You:
- Minimum 3 years of retail management experience
- Previous experience working with affluent and luxury brands in high traffic locations
- Experience with CRM tools and processes
- Excellent analytical skills with a proven understanding of retail math/metrics
- Excellent time management and organization skills with the ability to multitask in a fastpaced environment
- Strong business sense and keen attention to detail
- Consistently exhibits the brands values taking pride in being innovative authentic passionate relentless and entrepreneurial
- Advanced skills in Microsoft Office specifically Word and Excel
- Bonus points for proficiency in another language
Whats in it For You
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part ofCG Gives. Donation matching and paid volunteer time to help the organizations you care about
- Access to tools and resources to support physical and mental health embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow
We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world identify challenges and to discover design produce and deliver great products and service. Our different perspectives are what enable us to create dream and live in the open.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
There are multiple ways to interview with us! If you require any interviewaccommodation for your interview please email us at
Required Experience:
Manager
Employment Type
Full-Time
