Host

Hostess Position

The Host is the initial contact with the guests. Therefore it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets seats and pages guests. In addition you will be assuming the role of restaurant guide communicator entertainer takeout coordinator.

Job Responsibilities:

• Opening doors where applicable.
• Welcoming and thanking guests.
• Answering questions accurately and politely.
• Maintaining a clean and organized waiting area.
• Answering the phone.
• Directing guests to areas & restrooms.
• Assisting servers bartenders and managers.
• Performing opening closing & side duties ie cleaning glass polishing brass sweeping & vacuuming the floor wiping menus stocking etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Taking phone orders
• Packaging and handling online takeout and curbside orders.

This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE EDUCATION AND CERTIFICATIONS

• High School diploma or GED.

SKILLS

• Remaining calm in a hectic fastpaced
• Demonstrating a high level of organization attentiontodetail and a senseofurgency.
• Displaying a positive and outwardly friendly attitude toward guests and coworkers.

PHYSICAL DEMANDS

• Ability to move throughout the restaurant (standing walking kneeling bending) for extended periods of time.
• Ability to stand for extended periods of time.
• Ability to make repeating movements of the arms hands and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity handeye coordination and ability to work with hand above shoulders.
• Ability to occasionally regularly frequently move objects (lift push pull balance carry) up to 40 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat cold chemicals and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

• Must be at least 16 years old.
• Maintaining a wellgroomed appearance
• Following all uniform guidelines.
• Practicing all general safety & sanitation standards.
• Maintaining Hardwood Cafescore Values and Mission Statement.
• This Cafe may crosstrain the restaurant Hosts with food runner and server assistant roles.

Closing:

Hardwood Cafe is an equal opportunity employer. We live and strive to foster an inclusive workplace culture for every team member. Hardwood welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.