Client Relations Lead
Client Relations Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are redefining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more likeminded people on our team.
What We Need
We are looking for a Client Relations Lead/FPS Client Lead to join Element Fleet Management. As the largest pureplay fleet manager in the world we provide unmatched products and services and solutions to our clients.
At Element employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!
Are you:
Dedicated to passionately meet the expectations and requirements of clients and be an advocate for them and their needs
Ready to confidently lead from the front and create an environment of collaboration teamwork and results
As the FPS Client Lead you will be responsible for providing account support to drive achievement of customer retention penetration and growth goals. You will also build and maintain relationships with clients through added value in the form of proactive consultation on customer needs customer education and analysis on products and services recommending cost savings solutions and managing processes to optimize the productivity assigned accounts.
A Day in the Life
Proactively consult on client needs goals and objectives and shares best practices to optimize the productivity of assigned clients
Develop clientspecific cost savings recommendations and demonstrates an understanding of client business objectives by translating them into solutions
Apply comprehensive knowledge of Elements products and services to guide account support for assigned clients and aligned Partner team and drive achievement of client retention penetration and growth goals
Provide daytoday oversight of aligned FPS Partners and portfolios to ensure client expectations and internal metrics are being met
Build and enhance relationships with clients for aligned portfolio by proactively consulting on client needs and providing necessary training as needed
Take ownership of escalated issues by applying critical thinking and problemsolving/root cause analysis to identify and implement solutions
Utilize independent judgement and discretion when working with clients to recognize needs and advise them on improvement opportunities
Develop maintain and engage a network of internal resources across functions while representing the voice of the client and becoming an advocate for them
Requirements
BS or BA in business or related field required. Equivalent experience may be considered in lieu of a BS/BA degree
57 years relevant customer service or client account management experience preferably in a B2B service environment
Project Management experiences is preferred
Proficiency in various MS Office software applications including Word Excel PowerPoint
Occasional business travel (10% or less) required
The hiring base salary range for this position is $76 300 $104 900 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data.
Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
Whats in it for You
A culture of innovation empowerment decisionmaking and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
Additional benefits and amenities including paid timeoff programs (vacation sick leave and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legallyprotected factors. Disabilityrelated accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call (800).
Employment Type
Full-Time
