Branch Manager II - Blue Springs South
Branch Manager II - Blue Springs South
Posted on :
05-05-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-05-2025
Job Description
Job Title: Branch Manager II
Branch or Department: Customer Experience
Salary/Wage: $62400
Reports to: Associate Director for Public Service
FLSA Status: Exempt
Supervises: Assistant Branch Manager II Customer Service Supervisor Specialty Associates Customer Service Associates Library Pages/Circulation Aides
Benefits Classification: Full Time
Work Location: Branch
Job Grade: 11
Hours per Week: 40
Work Schedule: Variable
Hour per year: 2080
Revision Date: 3/29/2024
At MidContinent Public Library we:
Imagine. We inspire innovation through curiosity and exploration.
Try new things. We empower what works and learn from the rest.
Lead the way. We connect people to information ideas and inspiration.
Welcome all. We embrace new perspectives and listen with humility.
Everything we do we do together.
Position Overview
The Branch Manager II is responsible for modeling excellent customer service to all staff and customers. As part of the collaborative leadership team of the Library the Branch Manager II interprets and implements the direction of the Library to assigned staff members in the areas of supervision Board policy procedures programs and collection maintenance. The Branch Manager II is responsible for clearing barriers to excellent customer service for staff and keeping abreast of current library trends and services. Specifically a Branch Manager II supervises a large branch.
Essential Functions
- Manages branch staff of 1535 employees
- Plans and manages the work of all branch employees
- Effectively communicates information in a timely manner
- Creates training for branch staff
- Collaborates with branch staff to create plans for programming and outreach annually
- Evaluates individual and team performance
- Oversees annual branch staffing budget
- Leads the hiring process up to 510 new hires annually
- Works directly with the human resources department on the hiring process.
- Interviews selects and documents hiring process
- Coordinates onboarding for new hires
- Manages facility
- First point of contact for vendors contractors facilities department and IT.
- Daily walkthroughs to ensure safety for staff and customers
- Trains staff on safety plans
- After hours contact for building issues
- Responsible for supplies budget of the branch
- Curates collection and merchandising
- Deselects and trains staff on deselecting library materials
- Evaluates branch materials collection
- Plans and update collection layout plan for branch in partnership with Associate Director for Public Service
- Trains staff in efficient merchandising practices to engage customers
Regularly works directly with customers on the customer service floor to keep up skills and observe staff interactions. This duty includes being a role model and ability to train staff on exceptional customer service in areas of technology readers services and account transactions.
Education and Experience
- Bachelors degree Required
- Masters degree in Library Science from an ALAaccredited program Required
- 3 years of Supervisory Experience Preferred
- 3 years Library Experience Preferred
Required Knowledge Skills and Abilities
Job Knowledge Including Librarianship
- Intermediate knowledge of Intellectual Freedom principles is necessary to perform this position at a satisfactory level
Technology
- Intermediate knowledge of Teams Microsoft office 365 applications including Word Outlook Excel and Teams is necessary to perform this position at a satisfactory level
- Demonstrated aptitude to quickly learn other library operations software
Teamwork
- Advanced knowledge of the importance of Teamwork and collaboration within departments is required to perform this position at a satisfactory level
- Demonstrates mature judgment and sound decision making skills in order to perform this position at a satisfactory level
Leadership
- The ability to modify workflows depending on daily demands obligations and tasks demonstrates a satisfactory level of performance in this position
- Ability to plan schedule and assign appropriate workloads to staff
Customer Service
- Demonstrated excellence in customer service
- Advanced proficiency in customer service skills with both internal and external customers
- Ability to work professionally with difficult people
- Ability to adapt to changing deadlines workflows and tasks assigned while maintaining a polite professional and collaborative demeanor exhibits a satisfactory performance in this position
Other
- Ability to perform multiple tasks concurrently
- Must be able to work with frequent interruptions and/or changing priorities
All successful leaders at MCPL should demonstrate
- Advanced verbal written and discreet communication with management coworkers and the public in a clear timely and proactive manner
- Ability to collaborate with Library leadership to effectively develop adhere to and work within the constructs of the librarys budget
- Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders
- Advanced knowledge of a public librarys mission and purpose ability to provide clear expectations and direction to manage competing priorities to evaluate quality of work and provide feedback and accountability
- Advanced knowledge of department processes and procedures expert knowledge of Library Professional Ethics advanced knowledge of the impact of decisionmaking on MCPL and demonstrated mature judgment to make departmentlevel/system level decisions
- Advanced proficiency in customer service skills through professional and collaborative interactions with internal and external customers
Age Requirement
- Must be at least 18 years of age
MVR Requirement
- Possession of a valid drivers license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed)
Work Environment
- (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions dust mold scents allergens and communicable diseases which enable the employee to work outside at a facility handle construction and library materials work in older buildings and on jobsites and interact with coworkers and the public.
Essential physical abilities to be accomplished with or without reasonable accommodation are
Daily (greater than 50% of the time)
- Standing (up to 1 hour at a time)
- Walking (even ground)
- Lifting 110 pounds
- Lifting 1125 pounds
- Pushing/Pulling 110 pounds
- Pushing/Pulling 1125 pounds
- Bending/Stooping
- Kneeling
- Reaching above shoulder
- Receiving Communication and Instructions (vision reading hearing)
- Conveying Communication and Instructions (Speaking writing)
- Using computer data entry tools keyboard mouse touchscreen scanner
- Sitting
- Receiving Communication and Instructions (vision reading hearing)
- Conveying Communication and Instructions (Speaking writing)
- Using computer data entry tools keyboard mouse touchscreen scanner
Frequently (up to 50% of the time)
- Standing (more than 1 hour at a time)
- Walking (variable surfaces)
- Lifting 2640 pounds
- Lifting 40 pounds
- Sitting
- Pushing/Pulling 2640 pounds
- Pushing/Pulling 40 pounds
- Standing (up to 1 hour at a time)
- Standing (more than 1 hour at a time)
- Walking (even ground)
- Walking (variable surfaces)
- Lifting 110 pounds
- Lifting 1125 pounds
- Pushing/Pulling 110 pounds
- Pushing/Pulling 1125 pounds
- Pushing/Pulling 2640 pounds
- Pushing/Pulling 40 pounds
- Bending/Stooping
- Kneeling
- Reaching above shoulder
Occasionally (approximately 12 times per month)
- Climbing stepstools
- Climbing ladders
- Lifting 2640 pounds
Rarely (15 times per year)
- Lifting 40 pounds
- Climbing stepstools
- Climbing ladders
NOTE: This job description is not intended to be allinclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
All applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex gender identity sexual orientation national origin age disability protected veteran status or other protected class in accordance with applicable federal state and local laws. Any applicant requiring an accommodation should contact the MidContinent Public Library Human Resources Department at 816.836.5200.
Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check identity verification and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction unless MCPL determines the conviction is jobrelated. If a background check yields information that is of concern to MCPL the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy mitigating circumstances and rehabilitation.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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