Houston Retail - General Application
Houston Retail - General Application
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Job Description
ABOUT SPECIALIZED
Innovation has guided our every decision since 1974. As more riders of all ages get on the roads trails and streets than ever before were here to do the best work of our lives to push the greatest human powered machine into the futureeach and everyday. Were a team of barrierbreakers disrupters and problem solvers. Were committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.
In Company Owned Retail we strive to be a transformative inclusive authentic rider focused and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out were here to help you build your career at Specialized.
JOB SUMMARY
Specialized is looking to expand our team in Houston! Were seeking cycling passionate people with experience in bicycle mechanics digitalmarketing/socialmedia communications leadership/management logistics/warehouse experience eCommerce and rider facing customer service. Interested Please submit an application! Full and Part Time positions available.
HOW YOULL MAKE A DIFFERENCE (duties may be role dependent)
- Deliverworldclass riderservice that ensures ongoing sales and high levels of ridersatisfaction
- Monitor and manage incoming ecommerce orders ensuring timely processing fulfillment and delivery
- Serve as a key point of contact for customer service teams to resolve order issues returns and escalations
- Maintain a high standard of customer support aligned with our brand values and riderfirst mindset
- Meeting and making aconnectionwith riders asking questions and listening to riders needs then giving options and advice on meeting thoseneeds
- Inspiring the rider to buy celebrating the purchase and creating a lasting positive impression of the specialist Specialized and the purchaseprocess
- Delivering transformative inclusive ridefocused locally authentic and collaborative experiences for staff and riders alike inside and out c/o the Specialized Retail Way
WHAT YOU NEED TO WIN
- Passion for cycling and the Specialized brand
- Bike shop experience preferred
- Bike mechanic experience preferred for Service roles
- A current or former retail employee with 1 years of experiencepreferred
- Excellent communicationwith the ability to effectively interact with riders and teammembers
- Abilityto stand for extensive time periods; while occasionally walking kneeling or reaching
- Ableto lift at least 50 lbs. or more and use proper liftingskills
TELL ME MORE
- Competitive health care (Medical PPO or HDHP)*
- Dental*
- Vision*
- Health Savings Account (HSA)
- Short and Long Term Disability
- Company sponsored life insurance
- Optional Term Life Insurance
- Optional Critical Illness insurance
- Optional Critical Accident insurance
- Competitive vacation package*
- 401(k) with match
- 8 Weeks paid parental leave
- Paid company holidays
- Employee discounts on all product
- Deep partner retail discounts
- Fitness & Events Reimbursement
- Employee Assistance Program
- Commuter Benefits *if applicable in state
*For eligible employees
At Specialized your base pay is one part of your total compensation package and will depend on your work experience skills certification and location.
For additional information on benefits and perks please visit:
Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion striving to break barriers and have a positive impact on the world.
We want to increase representation of all races genders and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone especially those from marginalized groups to apply to our job postings and help us earn the position as the riders brand of choice. We are always looking for creative innovative and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications if you are ready to make a difference please apply and let us know how you can make an impact at Specialized!
See what we are up to onLinkedInInstagram and most importantly our #DogsofSpecialized.
Employment Type
Full-Time
