Case Manager
Case Manager
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here Careers
Location: Brisbane QLD
12month Fixed Term Contract
The opportunity
We currently have opportunities for a Case Manager to join our QLD Compulsory Third Party Claims a Case Manager you will play an integral part of our QLD CTP Claims business by takingpride in delivering an exceptional customer experience at every touchpoint. You are selfmotivated with a keen attention to detail capable of maintaining high standards during times of change and resilient when facing challenges.
Your new role
This role focuses on our ability to intervene with empathy in an injured persons claim experience to facilitate services they need to get the best possible recovery from their injury following a motor vehicle accident.
The QBE Case Management model involves guiding and providing support to people throughout their recovery liaising with essential external stakeholders in the claim such as doctors treatment providers and solicitors to help support the injured person through the claims process while working in a fastpaced and dynamic environment
Deliver exceptional customer service.
Continue to learn and grow your knowledge through a variety of situations and challenges.
Build and maintain strong relationships with customers by guiding and assist them through their recovery.
Work in a fastpaced and dynamic environment.
Manage endtoend claims with the guidance of your leaders.
Identify the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes
Engage your technical and negotiation skills to resolve claims.
About you
Experience in insurance ideally managing claims or personal injury management.
Be customerfocused caring and empathetic over the phone
Be resilient decisive and empowered
Ability to find solutions and create plans to address challenges
Ability to prioritize work effectively
About QBE
We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities. With more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are downtoearth passionate and kind.
We believe this is our moment what if it was yours too
Your career at QBE lets make it happen! Careers
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Our Thriving at our Best wellbeing program including free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBEs Family Domestic Violence First Responder Network
Discounts on insurance products car hire hotels goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Gold Employer status for 4 years in a rowAustralian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Analytical Thinking Case Management Claims Settlement Communication Critical Thinking Customer Service Data Privacy Disability Claims Intentional collaboration Managing performance Negotiation Personal Injury Claims Risk Assessments Sound Judgment Stakeholder ManagementApplication Close Date: 08/05/2025 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Manager
Employment Type
Full-Time
