Branch Operations Manager

Ziegler CAT has an opening for a Branch Operations Manager to lead the branch service and parts departments to ensure an efficient and profitable operation. The ideal candidate will be someone who is passionate about developing and leading a successful team of employees building the branchs profitability and creating exceptional customer relationships that continue to keep Ziegler CAT the dealer of choice.

Responsibilities:

• Set the standard for safety contamination control quality WIP and other standards which reinforce established practices and procedures for the branch
• Maintain the highest level of customer satisfaction through communication professionalism and urgency before during and after the sale
• Put together action plans and financial objectives for the overall success of the branch
• Create a realistic and accurate Capital Expense Budget annually
• Implement and maintain procedures to meet our customers expectations for afterhours service
• Work closely with branch supervisors about issues involving customers employees equipment etc.
• Partner with the sales team to communicate opportunities for sales visit customers or potential customers and support after hours calls for customers on weekends when needed
• Ensure credit policies are administered correctly and according to established guidelines
• Understand local markets and work with Sales and Administration to ensure marketbased pricing
• Oversee recruiting and hiring of the branch team; ensure the organization structure supports the needs of the branch customers and company
• Manage workforce to ensure maximum productivity and effectiveness through mentoring and appropriate training opportunities
• Resolve conflicts in a timely and professional manner through feedback and coaching
• Ensure that all branch employees are given regular fair and accurate performance evaluations

Qualifications:

• 2 or 4 year degree preferred; High school diploma required
• 4 years related supervisory/leadership experience strongly preferred
• 4 years of technical or mechanical knowledge required
• Exhibit the values of the Ziegler Way and have the ability to develop teams that exude these values
• Knowledge of product line and/or a willingness to continue education on new products required
• Strong computer and organizational skills required
• Strong people leader who develops his/her employees through coaching and feedback
• Strong business acumen and ability to make good and timely decisions for customers and the company
• Personal Attributes: Creative Thinking Conflict Management Customer Focus Integrity Planning and Organization

Travel:
Up to 10% travel

Minimum Physical Requirements: Standing walking using hands talking hearing. Working Conditions may be indoor and/or outdoor. Noise level may be loud at times. This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914 Ziegler is a thirdgeneration familyowned CAT dealer with over 2400 employees across 30 locations in Minnesota Iowa and northern Missouri. Since day one Ziegler has had the same philosophy if the customer is successful then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits work/life balance and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The total compensation (base plus incentive) for this position is

$109100.00 to $163600.00

Starting wage is dependent on skills experience and education. Along with competitive pay full time positions are benefits eligible which includes:

• Health Dental Vision and Life Insurance

• 15 days of PTO your first year accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account) Ziegler contributes up to $1000 taxfree each year

• ShortTerm and LongTerm Disability Insurance FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. were committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.