Project Manager, AI Operations
Project Manager, AI Operations
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Job Description
ABOUT HUGO
WHAT YOULL BE DOING
As a Project Manager you will be responsible for overseeing the performance and success of multiple large-scale projects ensuring they meet client expectations and deliver results that exceed service-level agreements (SLAs). Acting as a strategic partner to clients you will proactively drive solutions to complex operational challenges and spearhead initiatives that advance project success.
In addition to project leadership you will take ownership of building and leading high-performing teams. Youll mentor and develop team members fostering a culture of accountability collaboration and continuous learning. Your leadership will be key in aligning team efforts with organizational goals nurturing talent and driving motivation across teams.
To be successful in this role you should have extraordinary analytical communication and leadership skills and pay great attention to detail. Our quality expectations and performance standards are high so you should be comfortable driving operational excellence and championing innovation in service delivery.
This involves:
Project Delivery:
- Manage project workflows and performance metrics.
- Provide insights and actionable strategies to achieve the best possible outcomes on projects
- Partner with the Quality and Training Management teams to establish a rigorous quality control framework for sustained project performance
- Lead project-level client engagements and nurture productive client relationships.
- Partner with WFM teams to develop and manage long-term staffing strategies to meet the evolving needs of multiple high-impact projects.
- Act as the escalation point for all project-related issues ensuring timely resolutions and maintaining high client satisfaction.
- Identify opportunities to improve operational efficiencies and implement scalable solutions.
- Ensure business continuity through contingency planning resource allocation and proactive risk management.
- Serve as the primary point of contact for client project managers fostering deep partnerships and driving alignment on strategic objectives.
- Conduct business reviews with clients presenting insights and data-driven results that demonstrate the value and impact of Hugos services.
- Collaborate with internal leadership to align project outcomes with broader company objectives and client expansion strategies.
- Provide leadership direction and professional development opportunities to Project Coordinators Team Leads Agents and other key team members.
- Foster team collaboration motivation and skill development.
- Coach and develop project teams to achieve sustained project excellence and professional advancement
- Create and communicate clear objectives and expectations to team members empowering them to own their workstreams and contribute to the success of the projects
- Drive initiatives to boost team morale and motivation ensuring that team members remain aligned with Hugos mission and client success.
Experiences:
- Bachelors or Masters degree in a STEM program or a relevant field.
- 3 to 5 years experience in product management project management or a role with significant problem solving and client/team leadership responsibilities
- Proficiency with project management tools (e.g. Microsoft Project Asana) and data visualization platforms (e.g. Sheets Tableau). - I would take this out and replace with Intellectual curiosity and a keen interest in emerging technologies (such as Artificial Intelligence) and their applications
- 3 to 5 years experience in product management project management or account management/client services.
- Proficiency with project management tools (e.g. Microsoft Project Asana) and data visualization platforms (e.g. Sheets Tableau).
- Excellent presentation written and verbal communication skills with the ability to effectively collaborate with clients team members and other business stakeholders.
- Ability to thrive in a fast-paced dynamic environment with a proven track record of adapting to shifting priorities and deadlines.
- Proficient in the use of G-Suite (Google Workspace) apps.
- Quantitative Acumen & Data Analytics: Very strong quantitative acumen and extensive experience with data analytics to inform decision-making and identify trends.
- Exceptional accuracy and attention to detail.
- A proactive problem solver who can anticipate and address challenges before they escalate.
- Excellent time management organization and multitasking skills with an ability to manage competing priorities in a fast paced environment.
- Exceptional capacity for making sound judgments in high-pressure environments.
- Clear unambiguous communicator who is effectively responsive across multiple communication channels.
WHAT WE PROVIDE
Hugo offers a hybrid work environment that balances employee flexibility with a collegial fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.
PRIVACY STATEMENT
Any information you submit to Hugo as part of your application will be processed in accordance with Hugos Privacy Policy.
EQUAL OPPORTUNITY STATEMENT
Diversity equity and inclusion are part of our DNA. Promoting and where possible improving diversity equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race sex gender identify sexual orientation neurodiversity disability or any other legally protected status
Employment Type
Full Time
