Technology Consultant - R&D
Technology Consultant - R&D
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing
Technology Consultant R&D
Why We Have This Role
At Qualtrics our Technology Consulting Team is the heartbeat of our organization. We are instrumental in ensuring our clients derive maximum value from our products and services from the initial onboarding to training technology setup and systems integration. As trusted advisors we comprehend our clients objectives and provide innovative solutions to address their challenges. Our attentive listening fosters innovation within Qualtrics driving improvements in operations and product enhancements.
As an R&D Technology Consultant within the Delivery team you will bring your passion for engaging customers to work closely with our Product organization to help bring new product offerings to market. Working closely with Product Managers you will stand up earlystage product innovations represent our customers in product design sessions and provide feedback from our early adopters.
This role is rotational after approximately 12 months in the R&D role you will rotate into our standard CX Technology Consultant role.
How Youll Find Success
You will know you are doing a great job when you:
- Successfully onboard our clients implement and deliver customer projects driving them from inception to production golive
- Deliver solutions of value to our customers ultimately resulting in high renewal and expansion rates
- Build strong lasting relationships with clients and are a creative and analytical problemsolver
- Support the Product team to improve product features and in time the Sales team in pursuit of large deals.
- Exhibit the ability to effectively juggle multiple priorities
- Demonstrate outstanding interpersonal collaboration and communication skills
- Most importantly you care deeply about our clients and provide them a worldclass experience
How Youll Grow
You will be joining a fastgrowing highlymotivated team that has a considerable impact on the business and many opportunities to evolve such as the following:
- Handson experience with emerging technologies
- Exposure to the latest thought leadership in the XM industry
- Opportunities to own and drive initiatives and strategic projects such as the adoption of new product features
- Opportunities to demonstrate leadership mentoring and knowledge sharing across the organization
- Avenues to pursue continuous learning and acquisition of new skills in technology project management and personal growth
Things Youll Do
- Design and document functional and technical requirements and help scope projects by understanding timelines and work
- Solve complex technical implementations both independently and in a team environment
- Clearly communicate solutions back to clients through multiple communication channels
- Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
- Lead implementation projects to completion including management of client relationships schedule risks issues and resources.
- Coordinate and collaborate with other members of the internal account team.
- Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions
- Contribute to the teams body of knowledge including lessons learned best practices and guidance materials.
- Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.
What Were Looking For On Your Resume
We know that women and people from underrepresented groups tend to not apply unless they meet all the criteria if you believe you are qualified for the role we encourage you to apply even if you dont meet all the criteria.
- 34 years of experience at a SaaS/Technology/Consulting Company
- At least 1 year of experience designing and configuring solutions using Qualtrics
- Bachelors degree or greater in Computer Science or Information Systems/Technology or equivalent experience
- Experience in the delivery of technical solutions that drive business value
- Experience in project management is beneficial but not required
- Basic skills in the language of technology through coding and engineering e.g. HTML/CSS Javascript (beneficial but not required)
- Excellence in written and verbal communication problemsolving and working in a rapidly changing environment
- Clientfacing experience in a technical or project management role
- Fluency in English
What You Should Know About This Team
- Heart of Qualtrics: The Delivery Team is essential to Qualtrics success establishing client relationships and delivering solutions.
- ClientFocused: This team is dedicated to understanding client goals advocating for them and driving operational improvements.
- Crossfunctional Collaboration: Collaboration across internal teams drives customer success and influences product enhancements.
- Global Impact: This role engages with some of the worlds largest organizations shaping their customer experience programs.
Our Teams Favorite Perks and Benefits
- Work life integration is deeply important to us we have frequent office events team outings and happy hours
- Qualtrics Experience Program $1800 for an experience of your choosing (eligible after a year)
- 30 paid days off 15 PTO 5 Personal Days 10 Holiday Closures (additional after a year)
- On top of standard benefits package (medical employees and their families dental vision life insurance etc) we provide snacks drinks and free lunches in our offices
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful inperson days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
Not finding a role thats the right fit for now Qualtrics Insiders is the onestop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics upcoming events behind the scenes stories from the team interview tips hot jobs and more. No spam we promise! Youll hear from us two times a month max with fresh totally tailored info so be sure to stay connected as you explore your best role and company fit.
For fulltime positions this pay range is for base per year; however base pay offered may vary depending on location jobrelated knowledge education skills and experience.A signon bonus and restricted stock units may be included in an employment offer in addition to a range of medical financial and other benefits based on eligibility criteria.
Required Experience:
Contract
Employment Type
Full Time
