Hotel Self Park Manager - New Jersey / Philadelphia, PA

Job Title: Hotel SelfParking Manager
Department: Hotel SelfParking Operations
Reports directly to: Hotel SelfParking Regional Director
Schedule: Full Time
Status: Exempt
Compensation: Salary plus bonus opportunities
(Salary can vary depending on market and applicable experience)

Position Summary:

The Hotel SelfParking Manager is a handson leader responsible for coordinating multiple hotel selfparking accounts within a designated territory. This position places a strong emphasis on client relationship management ensuring that each propertys needs are met while maintaining high operational standards. By supervising hourly associates managing daily processes and fostering solid client partnerships the Manager helps drive consistent results and positive customer experience.

Primary Objective:

The primary objective is to safeguard and grow each account by meeting clients expectations delivering excellent service achieving defined performance targets and sourcing leads to our Sales Team. This entails nurturing client relationships supervising onsite teams monitoring revenue capture and maintaining overall operational efficiency

Duties and Responsibilities:

Client Relationship Management:

Serving as the main point of contact for each property the Manager fosters open communication promptly addresses concerns and ensures that contractual obligations are consistently met. By building trust with hotel stakeholders and proactively seeking feedback the Manager creates strong longterm partnerships that support service improvements and additional business opportunities.

Daily Operational Oversight:

On a daytoday basis the Manager handles scheduling staffing and quality assurance at each location. Frequent site visits help identify and resolve operational issuessuch as equipment malfunctions or process inefficiencieswhile maintaining consistent standards of customer service.

Financial and Administrative Tasks:

Although broad financial planning typically resides with higherlevel leadership the Manager tracks sitelevel revenue payroll and expenses to highlight trends or irregularities. By collaborating with the Regional Director on costcontrol measures and accurate recordkeeping the Manager ensures each site remains financially sound and aligned with budget expectations.

Team Supervision and Training:

The Manager recruits and trains hourly associates setting clear performance goals and offering ongoing coaching. By modeling professional behavior and upholding company policies the Manager maintains a supportive environment that promotes both employee satisfaction and strong customer service outcomes.

Communication and Reporting:

Regular status updatessuch as weekly summaries and performance reportskeep the Regional Director informed of progress challenges and needs across all accounts. In emergencies or timesensitive situations the Manager may use personal devices to coordinate quickly with staff or leadership.

Travel and Communication:
Due to the geographic scope of the role travel may be required focusing on site visits to oversee performance address challenges and support new account launches. Ongoing communication is essential providing consistent updates and performance insights into leadership. In some cases the Manager may need to use a personal cell phone to manage operational matters effectively.

Supervisory Responsibilities:

Actively involve staff in planning decisionmaking and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style providing regular feedback supporting skill development and encouraging professional growth. Seek and apply feedback from both internal and external customers promote a culture of quality and continuously work to enhance processes services and supervisory skills to drive team success.

Additional Responsibilities:

Other tasks may be assigned as needed to support the companys overall operational and financial objectives with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed particularly during financial close periods and occasional travel for financial reviews audits or corporate meetings. May be required.

Knowledge Skills and Abilities:

Competency/Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

A high school diploma or GED is required with at least three years of supervisory experience in parking hospitality or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.

Certificates and Licenses:

A valid drivers license and reliable transportation are required for this role along with maintaining an acceptable motor vehicle record with no more than three moving violations within a threeyear period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Advanced Client Management:

Demonstrated ability to build trust maintain strong relationships and solve client concerns promptly.

Operational KnowHow:

Experience in scheduling workflow optimization and service quality monitoring to keep daily operations running efficiently.

Team Leadership:

Skill in hiring training and mentoring hourly associates; maintaining a motivated cohesive workforce.

Financial Awareness:

Familiarity with basic revenue tracking labor cost management and issuespotting to support stable sitelevel finances.

Adaptability and ProblemSolving:

Capacity to handle shifting priorities resolve unexpected operational hurdles and adjust work plans accordingly.

Technological Proficiency:

Comfortable with scheduling revenue management and communication tools relevant to multisite parking operations.

Work Environment:

The work environment for this role includes both indoor and outdoor settings requiring collaboration with teams vendors and clients onsite and in corporate environments. Associates may frequently use computers communicate via phone and perform duties in or around parking facilities. Regular exposure to outdoor weather conditionsincluding extreme heat cold humidity and wet environmentsis expected. The location can be noisy with moving vehicles operated by the public.

Physical Demands:

Requirements may include extended periods of standing walking and the ability to lift moderate weights when necessary. Specific vision abilitiesclose distance peripheral depth perception and focus adjustmentsmay be required to ensure onsite awareness and safety.

Cell Phone Use:

Employees may be required to use personal cell phones for workrelated communication including coordination with team members managers and clients as well as accessing work applications. Reimbursement for workrelated phone usage will follow company policy.

About Parking Management Company (PMC)

Parking Management Company (PMC) is a national leader in hospitalityfocused parking services. Headquartered in Nashville Tennessee PMC provides valet and selfparking management shuttle services event parking and porter/bell services across multiple industries including hotels resorts healthcare and event venues.

With a commitment to excellence and a guestfirst mindset PMC serves as an extension of the hospitality experiencedelivering seamless hightouch service to partners and guests alike.

Learn more:

How to Apply

If this sounds like the right opportunity for you wed love to connect! Apply today using our mobilefriendly application.

Ready to swap the ordinary for the extraordinary Click Apply Now and join the PMC family!

Pay Transparency Statement:

PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal state and local laws regarding pay equity and fair compensation.

Additional Compensation and Benefits:

• Health Benefits Medical vision and dental insurance Upon eligibility
• 401K Upon eligibility
• Supplemental Insurance Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities.
• Paid time off
• Paid training
• Tuition assistance through Bellevue University Up to $5250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will:
Employment with PMC is on an atwill basis meaning either the employee or the employer may end the employment relationship at any time for any reason with or without cause or notice in accordance with applicable laws. A 120day introductory period applies.

Fair Labor Standards Act (FLSA):
This position is classified as nonexempt under the Fair Labor Standards Act (FLSA) meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and onehalf times their regular hourly rate. PMC adheres to all applicable federal state and local wage and overtime laws ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workmans compensation laws.

Equal Employment Opportunity (EEO) Statement:
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance:
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.