Prepares processes and tracks referrals and prior authorizations through various payer systems documents all in eCW per protocol
Makes follow up calls to patients and payers (insurance company workers comp etc)
Responds to questions and requests from leadership providers payers and patients
Demonstrate professional communication and problem solving with providers and leadership participate in process improvement and educate teams on updated guidelines and/or process.
Completes other tasks as directed by management.
Attends staff meetings and continuing education
Requirements
High school diploma required Bachelors degree in related field preferred
Minimum of two years experience in medical and/or rehab billing and/or referrals/ prior auths
Knowledge of medical terminology required
Demonstrated ability to handle high volume of calls and claims in a fast paced environment
Excellent verbal and written communication skills
Strong computer skills including EMR and MS Office
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