Technical Project Manager
Technical Project Manager
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Job Description
At William Thomas Digital (WTD) we are on a mission to redefine whats possible in personalized customer experience. Our team brings together top talent across CRM marketing automation data AI creative tech and customer journey design. Were platformagnostic relentlessly creative and fiercely focused on outcomes.
We are currently seeking a Technical Project Manager to lead plan and execute a variety of digital projects ranging from platform implementations and journey/automation builds to ongoing campaign execution. As Technical Project Manager you will be a key point of contact for our clients and lead a crossfunctional team of subject matter experts ensuring that we deliver exceptional work to our clients on time and on budget.
Key Responsibilities
- Manage multiple digital projects endtoend from discovery and solutioning to technical development and implementation.
- Structure and maintain project timelines; track deliverables efficiently.
- Manage to the project budget and Statement of Work. Contribute to the development of both.
- Identify risks dependencies and mitigation strategies. Propose solutions to address identified risks and ensure escalations are raised appropriately.
- Communicate proactively with account leadership about project timelines and updates new client requests and change requests.
- Manage peerlevel client relationships as the primary client contact for all project inquiries and needs
- Contribute to an environment that fosters innovation problem solving and knowledge sharing
- Lead the execution of QA and testing plans; actively participate in testing as needed
Skills and Experience
- 5 years of project management experience; PMP or Certified Scrum Master designation preferred.
- Handson experience with Martech implementations (e.g. Salesforce Marketing Cloud or Salesforce Data Cloud) or website builds strongly preferred
- Strong ability to understand technical concepts and the development process
- Strong analytical organizational and time management skills as well as an attention to detail
- Excellent communication skills. Ability to interpret client needs and translate them for technical teams.
- Strong interpersonal skills with the ability to communicate concepts to a technical and nontechnical audience
- Experience working in a fastpaced environment juggling multiple deliverables and tight timelines
- Familiarity with quality assurance (QA) protocols and ownership of QA signoff for all deliverables
We are located in Liberty Village Toronto. This is a hybrid role and we are inoffice 3 days a week.
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act 2005 (AODA). We will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation please notify us and we will work with you to meet your needs.
Required Experience:
IC
Employment Type
Full-Time
