Customer Service Officer
Customer Service Officer
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Job Alert
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Job Description
Our Customer Delivery Group are looking for a Customer Service Officer to join our team of dedicated professionals. This is an exciting opportunity for somebody who thrives in a high performing environment and is passionate about providing exceptional customer service to our Canberra community.
Our Customer Service Officers manage customer applications relating to new or existing connections and liaise with teams throughout the business to effect required outcomes.
Key responsibilities:
- Customer service experience extending to conflict resolution
- Proficiency in Microsoft Office suite and the ability to adapt to new technology
- Willingness to learn the application of legislation in a utility environment
- Experience balancing priorities whilst continuing to meet the expectations of our customers
- Welldeveloped written and verbal communication skills
- Detail focussed approach to all aspects of work
Our ideal candidate:
- You take active steps to ensure the safety of your colleagues and our community championing a safe inclusive and respectful environment
- Provide resolution for all customer enquiries including investigation liaising with internal teams and timely provision of responses to customers
- Providing daytoday management of reception operations
- Understand and adhere to regulation that relates to the energy industry
- Accurate management of data into various Evoenergy systems
About Evoenergy
We own maintain and operate the electricity distribution network in the ACT and the gas network in the ACT and parts of NSW. We supply safe reliable and costeffective electricity to over 200000 residential and business electricity customers and over 140000 gas customers.
At Evoenergy were focused on safety reliability innovation and sustainability. We boast a positive safety culture that encourages and inspires because the work we do matters to thousands of Canberrans.
Were an Equal Opportunity Employer and embrace a diverse inclusive and respective culture where people are empowered to fulfil their potential. We welcome people with diverse skills experiences perspectives and backgrounds and encourage applications regardless of gender age ethnicity sexual orientation disability.
Thinking of moving in Canberra
The ACT is Australias best kept secret. Canberras location offers easy access to the South Coast and snowfields making it perfect for an outdoor and adventure based will support your cost to relocate. Learn more about the territoryhere.
Apply now
Apply through our Recruitment Portal by submitting your resume and a cover letter that clearly outlines the key skills knowledge and experience you can bring to the role. You should also address the Ideal Candidate criteria above.
To learn more about the role we encourage you to contact Michelle Pendergast at
For guidance with the application process please contact Lucy Bate at.
Applications close: EOD Monday 16th May 2025
Required Experience:
Unclear Seniority
Employment Type
Full-Time
