Administrative Technician, Senior - Differential Police Response
Administrative Technician, Senior - Differential Police Response
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Job Description
Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:- Virginia Retirement System (VRS)
- Language Incentive
- Referral Bonus
- Tuition Assistance Program
Description
The City of Richmond Police Departmentis seeking a qualified and experienced Administrative Technician Senior to join the Departments Differential Police Response unit. The successful candidate will be able to multitask and perform in a fastpaced environment while supporting various levels of agency personnel and assisting a diverse public customer base. The ideal candidate will have excellent verbal and written communication skills and possess excellent customer service capabilities.
Duties include but are not limited to
- Compiling Incident Based Reports (IBR);
- Fielding questions from complaints and giving advice;
- Assisting callers requiring referrals to other agencies;
- Entering data from police reports and evaluating reports for accuracy and completeness;
- Answering telephone; assisting citizens with requests for information;
- Performing various research tasks such as compiling histories and providing appropriate information to requesting authorities;
- May receive open and distribute mail and/or compose and type correspondence;
- Performing other general office duties as assigned.
Successful completion of an interview and thorough background investigationisrequired.
PleasenotethatthePoliceDepartmentbackgroundprocessmaytakeupto4560days. An applicant disqualified from the Police background process may reapply a year after disqualification.Qualifications Special Certifications and Licenses
MINIMUM TRAINING AND EXPERIENCE:
- High School Diploma or GED
- Two years of related clerical or office support experience
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
LICENSING CERTIFICATIONS AND/OR OTHER SPECIAL REQUIREMENTS:
- A Notary Public designation may be required for some assignments.
Knowledge (some combination of the following):- English language and grammar
- Experience with standard office equipment such as office machines multiline phone computers copier fax scanning machine etc.
- Experience with software such as Microsoft Word Excel and Outlook
- Basic arithmetic calculations and mathematics
- Administrative and clerical procedures such as word processing managing files and records and designing forms
- Administrative and clerical procedures and business principles
Skills (some combination of the following):- Entering data accurately
- Maintaining confidentiality
- Utilizing critical thinking and analytical skills to solve problems
- Demonstrating excellent customer service
- Data entry
- Customer service
- Oral and written communication
Abilities (some combination of the following):- Follow established procedures
- Pay attention to detail
- Work efficiently in a fastpaced environment
- Work independently with little supervision
- Work and support a team/staff
- Multitasking
- Use sound judgment and make important decisions
- Prioritize multiple responsibilities
- Summarize notes and requests in a concise manner
- Compose written professional correspondence
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .
This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.
The City of Richmond Values Veterans.We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
Required Experience:
Senior IC
Employment Type
Full-Time
