Loan Servicer
Loan Servicer
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Salary Not Disclosed
1 Vacancy
Job Description
Great Place to Work Certified October 2024 October 2025 USA
Overview:
The Loan Servicer is responsible for a variety of servicing functions related to commercial loans. The Loan Servicer will frequently interact with internal and external customers including borrowers lending and credit staff insurance title companies and other thirdparty vendors. The Loan Servicer will work with the lenders and portfolio managers to monitor and resolve exception tracking items related to the loan.
Primary Responsibilities:
- Maintain manage and track all pending/outstanding loan documents and exceptions.
- Utilizes the tickler system to monitor UCC continuations collateral and business insurance and real estate taxes.
- Performs postclosing review of executed closing package and ensures file completeness.
- Communicate with third parties on outstanding loan items.
- Collaborates with assigned portfolio manager on applicable servicing actions and assists with ongoing file management.
- Performs loan servicing functions to monitor UCC continuations collateral and business insurance and real estate taxes.
- Tax and Insurance monitoring/processing to include escrow setup analysis and data remittance to 3rd party vendors.
- Process mandatory annual escrow analysis and any oneoff manual escrow analysis; including the process of any escrow maintenance and property tax payments to various counties.
- Conduct research to resolve loan requests and issues. Communicate with internal and external customers to provide resolution.
- Responsible for calculating and generating payoff letters and preparation and mailing of loan statements.
- Support management by investigating and correcting problems and assist with internal departmental crosstraining and loan support projects and audits as needed.
- Perform backup functions as required to support the Loan Operations team. Adhere to all policies and procedures while performing backup functions.
- Other duties as assigned.
What we are looking for:
- At least 3 years experience working in loan servicing.
- Basic knowledge of commercial loan documentation requirements
- FISERV Premier experience preferred.
- Skilled in Microsoft Word Excel and Outlook preferred.
- Thorough knowledge of regulatory documentary and statutory requirements in Commercial Real Estate and Commercial and Industrial Lending and Loan Administration.
- Ability to prioritize duties and work independently.
- Selfmotivated with excellent attention to detail.
- Ability to meet designated deadlines while remaining flexible to changing assignments.
- Must be able to work in a team environment and contribute to building a positive team atmosphere.
- Customer service and experience oriented.
Opportunities & Benefits We Will Provide:
- Help redefine small business banking
- Competitive salary and equity in a fastgrowing startup
- 100% paid medical dental and vision benefits for employees and their domestic partners and dependents
- 100% paid life and disability insurance
- Flexible vacation policy
- 401k plan
More About SmartBiz Bank:
- 60% of the loans funded by our banks are for womenowned minority or veteran businesses
- Great Place to Work Certified
- American Bankers Best Places to Work in Financial Technology inand 2023
- Rated excellent by TrustPilot review website
- The company has raised $47 million in venture funding. Investors include Venrock Investor Growth Capital and First Round Capital.
Employment Type
Full Time
Key Skills
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