Loan Coordinator

Join the GEM Mortgage Team!

Ready to be part of a leading mortgage lender that truly puts clients first At GEM Mortgage a division of Golden Empire Mortgage weve been a respected leader in the industry for nearly 40 years guided by our core belief that our borrowers interests come first. Were dedicated to providing clients with expert financing advice and believe that everyone deserves access to credit.

Our mission is to build long-lasting relationships with borrowers and real estate partners be an employer of choice with growth opportunities for our team members and operate as a trustworthy financially sound enterprise that positively influences our communities.

At Golden Empire Mortgage our LEADER values guide everything:

• Loyalty to our team borrowers and partners.
• Excellence in all we do.
• Accountabilitywe take ownership.
• Driven for continuous improvement.
• Engaged to deliver success.
• Reliability you can count on.

If youre passionate about making a real difference in peoples lives delivering exceptional service and growing your career with a company that truly values its people and its purpose we invite you to explore opportunities with us. Come join GEM Mortgage and help us empower clients and communities!

Job Summary

Under general supervision of the Branch Manager the Loan Coordinator supports the mortgage lending process by managing loan documentation assisting with processing and funding and ensuring clear communication among all parties. This role plays a key part in delivering a smooth and efficient loan experience for borrowers and internal teams. The ideal candidate is detail-oriented organized and experienced in residential mortgage processing.

Essential Job Functions

Document Management

• Gather review and verify all necessary loan documents including loan applications income documentation credit reports and financial statements.
• Maintain well-organized and complete loan files in compliance with company and regulatory guidelines.

Loan Processing

• Assist with the preparation and submission of loan files to underwriting.
• Order third-party verifications such as VOEs VODs VOMs and other supporting documentation.
• Run credit reports and assist with income analysis and pre-qualification calculations.

Client & Team Support

• Support Loan Officers in managing client interactions collecting documentation and keeping borrowers informed throughout the loan cycle.
• Provide general assistance in drawing loan documents and preparing for funding as needed.

Closing & Post-Closing

• Coordinate with escrow title and other relevant parties to ensure timely and accurate closings.
• Assist with final review of closing packages and documentation for funding readiness.

Compliance & Quality Control

• Ensure loan files meet all company investor and regulatory requirements.
• Review appraisals for accuracy and compliance with underwriting standards.

Communication

• Serve as a liaison between borrowers underwriters processors and other internal/external stakeholders.
• Provide status updates and proactively follow up on outstanding items.

Record Keeping

• Accurately track and document all communications loan milestones and document submissions.

Minimum Requirements

• High School or GED required.
• 3-5 years of experience in mortgage operations loan processing or related field.
• Bilingual (English/Spanish) preferred but not required

Knowledge Skills and Abilities

• Some experience with drawing loan documents and funding support preferred.
• Basic to intermediate knowledge of residential mortgage processing and compliance.
• Familiarity with loan origination systems (LOS) and common mortgage software.
• Strong organizational skills with the ability to manage multiple loan files simultaneously.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy in documentation review.
• Familiarity with reviewing appraisals is highly preferred
• Bilingual (English/Spanish) is a plus but not required.

Compensation Disclosure
This is a non-exempt hourly position. The pay range for this role is $24.00 to $28.00 per hour depending on experience and qualifications. Overtime is paid in accordance with California state and federal labor laws. Additional compensation such as bonuses or incentive pay may be available based on performance and business needs.

Work Location
This position is primarily based in our office located in Chino Hills CA. Regular in-office attendance is required during standard business hours.

Equal Opportunity Employer

GEM Mortgage and Golden Empire Mortgage are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race color religion sex (including pregnancy childbirth or related medical conditions) gender gender identity or expression sexual orientation marital status national origin ancestry age physical or mental disability medical condition genetic information military or veteran status or any other characteristic protected under federal state or local law.

Reasonable Accommodations

GEM Mortgage is committed to providing reasonable accommodation for qualified individuals with disabilities during the application or recruitment process. If you need assistance or accommodation please contact us at .

At-Will Employment

This position is classified as at-will employment in accordance with California law. Employment may be terminated by either the employer or employee at any time with or without cause or notice subject to applicable law.

California Consumer Privacy Notice

GEM Mortgage a division of Golden Empire Mortgage may collect personal information from job applicants for purposes related to employment consideration. We are committed to handling your information in compliance with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). To learn more about how we collect use and protect your information please review our Privacy Policy .