Patient Access Officer
Patient Access Officer
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Job Description
- Full time and parttime positions available
- $29.58 per hour 11.5% super ( salary packaging options)
- Your work will support Victorians better their oral health
About Dental Health Services Victoria:
At Dental Health Service Victoria (DHSV) we know our team is key to delivering better oral health for Victoria. Our team is open and collaborative with a focus on helping to make a real difference to peoples lives. Youll thrive with a team around you of likeminded people whilst you get your teeth stuck into diverse work. Sounds like a place you want to be
About the role:
We are seeking Patient Access Officers to join our committed and supportive team at the Royal Dental Hospital of Melbourne. The Patient Access Officer supports the administrative function at the Royal Dental Hospital of Melbourne (RDHM).This role provides administrative support to the Primary Care Team at RDHM. This role is customer facing providing exemplary customer service to patients in preparation for their appointment and providing an outstanding patient experience.
Key responsibilities include:
- Provide patient centered care to deliver high quality customer service to our patients
- Respond and resolve customer complaints efficiently escalating when required.
- Provide administrative services across the entire patient experience to support patient access to services. The role encompasses front and back desk duties to support the patient experience.
- Greet and check in patients for their appointment and complete registration and documentation requirements
- Provide relevant patient information and associated fees
- Take inbound calls (book & reschedule appointments conduct emergency triage enquires)
- Make outbound calls to book & reschedule appointments
- Book interpreters as required
- Respond to patient queries (email/webchat)
- Provide adhoc patient related administration support to clinicians and other stakeholders
For a full list of duties click here for the position description.
About you:
- Health administration experience is desirable.
- Experience in managing front desk calls and payments.
- Customer service and conflict resolution skills.
- MS Office and computer literacy skills.
- Proficiency in verbal and written communication.
- Time management.
- Attention to detail.
Why work at DHSV
- Its the people who make the difference at DHSV! Join a friendly and collaborative team in a supportive and dynamic setting.
- Salary Packaging: You can useup to $9010 per year of your pretax income for a range of everyday items and expenses and up to a further $2650 per year on Meal Entertainment. This means you could pay less tax and have more money to spend!
- Mental wellbeing: Carlton boasts several green spaces including the beautiful Carlton Gardens which provides a relaxing break from the office. Perfect for lunchtime strolls to recharge!
- Competitive benefits: Discounted annual Myki ticket and affordable car parking are provided to help ease travel expenses.
- Public Transport. Carlton is wellconnected by public transport including trams and buses making commuting convenient. The proximity to the CBD also means you can easily access various transport options.
- Comprehensive support. We have a committed Employee Assistance Program (EAP) through TELUS Health and a vibrant wellbeing hub to promote healthy habits and preventive care.
- Proximity to the City Center. Located just north of Melbournes Central Business District (CBD) Carlton offers easy access to the heart of Melbournes economic and cultural activities. This means you can enjoy the benefits of being close to the city without the constant hustle and bustle.
- Culinary Scene: Work at Carlton where it is renowned for its decadent food scene and charismatic youre looking for a quick lunch or a more leisurely meal after work there are plenty of options nearby.
Interested Submit your resume and a cover letter outlining your knowledge skills and experience as it relates to the role.
To submit your application please click Apply and follow the prompts.
Any questions please email We will be actively shortlisting during the advertising period so please send through your application ASAP.
Please note: We reserve the right to withdraw this ad prior to the closing date once a suitable candidate has been identified.
Applications close: Friday 16th May 2025 5pm
We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people people from culturally and linguistically diverse background all members of the LGBTQI community and people with disability.
DHSV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.
DHSV is a public health service and requires employees to be vaccinated in accordance with policies published by the Department of Health and/or public health orders issued by the government. The government requires all healthcare workers (which includes all DHSV employees) to be vaccinated for COVID19.
Required Experience:
Unclear Seniority
Employment Type
Unclear
