Customer Support Representative - Croatian and Serbian - Budapest
Customer Support Representative - Croatian and Serbian - Budapest
Posted on :
04-05-2025
Employer Active
1 Vacancy
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Job Description
Position: Customer Support Representative
Location: Budapest Hungary
Work model: onsite
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Communication via incoming telephone emails and chat with customers in order to solve their issues or inform them about the features of the products.
- Customer Order Management.
- Secure and deepen client retention contribute to excellent customer support.
- Secure that all complaints are being recognized recorded confirmed and solved effectively.
- Proactively propose ways to improve the processes.
- Adhere to given processes and procedures.
- Update the database of customers and document activities.
- Reporting the most common issues to the support team for further escalations.
REQUIREMENTS:
- Native / fluent in Croatian and Serbian both verbal and written. Good command in English (minimum B2 level).
- High school diploma or an equivalent.
- Excellent customer service and relationship building skills.
- High motivation and enthusiastic approach selforganized.
- Ability to work in a fastpaced organization.
- Good numerical and reasoning skills.
OFFER:
- Attractive remuneration package
- Working schedule: 9AM 5PM
- Signing bonus
- Fully paid training
- Meal allowance
- Internal development opportunities
- Discounts with partners
- Employee assistance/wellbeing program subscription
Employment Type
Full Time
Key Skills
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