Senior Manager, Young People Skills

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Key Information

London Transport Museum

Job title: Senior Programme Manager Young People Skills

Salary: 42000 Grade: Band 3 Permanent

Location: Need to attend Covent Garden/Museum Depot Acton/Leicester Square Office/ Plus hybrid working.

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4week working arrangements can evolve subject to business requirements.

About London Transport Museum (LTM)

Based in Covent Garden we are the worlds leading museum of urban transport and an awardwinning day out. But thats just part of our story. We are passionate. We are curious. We are adventurous.

As a heritage and education charity we reach every primary school in the capital to fire the imaginations of tomorrows engineers designers scientists and arts enthusiasts. With business partners and industry decisionmakers we tackle the topics that matter to London from smart cities to green innovation.

We want to close skills gaps redress gender imbalances and create opportunities for underrepresented and disadvantaged communities.

We want to ignite curiosity to shape the future.

At LTM we welcome children young people and adults at risk as Museum visitors and through engagement projects. We take safeguarding our visitors seriously and ensure all our staff and volunteers are DBS checked regularly trained and feel confident following our thorough safeguarding procedures. At LTM safeguarding is everyones responsibility.

Overview of project/role

The Senior Programme Manager roles are critical to ensuring all Learning & Participation programming is high quality delivers social impact drives audience engagement and supports London Transport Museum to ignite curiosity to shape the future. The post holder in each of these roles will be responsible for the development and delivery of a range of Learning & Participation programmes for specific audiences and communities onsite offsite and online. They will manage these programmes in order to deliver against annual and longterm strategic objectives ensuring they are reaching their maximum potential for audiences. Senior Programme Managers work collaboratively to drive continuous improvement and best practice across the various programmes.

This role manages programmes that work with untapped trailblazing and creative young Londoners aged 1625 seeking careers in the cultural and transport sectors. The audience is reached through activities delivered onsite offsite at partner venues and online. The primary programmes are Creative Careers and Progression Routes.

This role manages a range of informal young peoples programmes including a youth advisory board apprentice network and sector partnership network that seek to support young Londoners to take a next step on their career paths in the cultural and transport sectors. This role will support new programming across young peoples programmes focused on neurodivergent young people as well as wellbeing and career support sessions offered to all young people. This role will support the development and management of meaningful collaborations with community youth and corporate partners. It will advocate for and support best practice in participation coproduction and building inclusive cultures across LTM.

Key Accountabilities

• Proactively plan with the Heads of Learning & Participation the development and delivery of programmes for specific audiences and communities in line with longterm strategic objectives and received targets aligned to reaching new audiences delivering social impact creating high quality visitor experiences and generating income. This includes adapting plans in response to changing circumstances and developing and managing individual projects and campaigns as necessary.
• Ensure effective relationship building with audiences & communities and existing/potential external partners including key contacts across TfL and/or strategic bodies in culture employability transport and education to keep the programmes current appealing connected to wider agendas and able to leverage funding.
• Manage the development delivery and evaluation of highquality outcomesfocused programmes on time and within budget and quality; using evaluation data sector insights and knowledge of best practice to manage issues escalate risks and drive continuous improvement in reach quality audience relevance and impact and report to funders and other key stakeholders
• Develop implement and monitor systems and processes across programmes which enable efficiency quality and legal compliance and drive continuous improvement i.e. Health & Safety General Data Protection Regulation (GDPR) and data management Safeguarding etc . Plan and manage budgets working closely with London Transport Museum Finance and Heads of Learning & Participation to ensure programmes are delivered in a realistic and sustainable way in line with strategic objectives and targets. 6. Recruit manage and develop the team in order to ensure employees freelancers and volunteers are engaged motivated and committed to delivering high quality programmes.

Skills Knowledge & Experience

Skills

• Highly effective interpersonal skills and ability to work collaboratively to seek solutions: exceptional ability to build personal and organisational relationships at all levels for strategic benefit (Essential)
• Ability to plan articulate and ensure delivery of coherent programmes from varied activities (Essential)
• Highly developed project management skills with a proven ability to manage a complex portfolio of work delivering to time and budget (Essential)
• Flexible and resilient with an ability to adapt plans as necessary to realise new opportunities and ensure delivery (Essential)
• Excellent communication skills to effectively represent the Museum in a range of environments and media e.g. stakeholder meetings formal presentations written proposals reports (Desirable)

Knowledge

• Demonstrable knowledge of learning and public engagement best practice (Essential)
• Demonstrable knowledge of participatory practice audience consultation and collaborative development of programming (Essential)
• Demonstrable knowledge of outcomesfocused programme design measurement and reporting in order to drive engagement and deliver social impact (Essential)
• Knowledge of the basics of GDPR safeguarding and health & safety (Essential)
• Demonstrable knowledge of volunteering best practice (Desirable) A good working knowledge of Transport for Londons services and the history of public transport in London or demonstrably prepared to acquire this (Desirable)
• Uptodate knowledge of current and emerging practice and policy regarding issues affecting employability skills young people and their support sectors (Essential)
• Knowledge of practice and programming for neurodivergent young people and experience building inclusive cultures (Desirable)

Experience

• Experience of managing and delivering large and/or complex learning & participation programmes using data to drive quality and improvement and ensuring the development of experiences which support strategic priorities and meet challenging targets (Essential)
• Experience of leading and managing teams (Essential)
• Experience of setting and managing budgets resources and teams to meet challenging strategic targets and deadlines with high levels of visibility (Essential)
• Experience of working with partner organisations to drive engagement with audiences (Essential)
• Experience managing stakeholder relationships with clients funders partners local authorities or equivalent (Essential)
• Experience of consultation and coproduction with young people community partners or other audience (Desirable)
• Experience of commissioning and managing digital content that supports programme delivery (Desirable)
• Extensive experience of working with young people in informal learning environments to develop skills and employability (Essential)
• Experience working on coproduction and able to advocate for best practice in participatory practice (Essential)

Equality diversity and inclusion

We are committed to equality diversity and inclusion. We want to represent the city we serve which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

• Think carefully about the skills knowledge and experience in the advert and cover this in your CV and Cover letter (1 page Maximum)Word format preferred and do not include any photographs or note we are unable to process your application without a Cover Letter.

Important Dates

• 1st Interviews will be scheduled on Wednesday 4th June 2025 (subject to change)
• There may be a requirements for second interviews.
• The closing datefor applications is Sunday 11th May 2025 @ 23:59

Benefits

In return for your commitment and expertise you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Taxefficient cycletowork programme
• Retail health leisure and travel offers
• Discounted Eurostar travel