drjobs Customer Support Product Specialist

Customer Support Product Specialist

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Phoenix - USA

Hourly Salary drjobs

$ 18 - 21

Vacancy

1 Vacancy

Job Description

Position Overview:
You will support a highperforming team at a wellestablished manufacturing company based in Phoenix. If you thrive in a quiet focused work environment enjoy completing your tasks thoroughly each day and prefer a role that doesnt require bringing work home this is a great opportunity to shine.

Key Responsibilities:

Sales Support Daily

  • Enter customer orders accurately
  • Run and review daily sales and shipping reports
  • Monitor order status and inventory levels
  • Address customer concerns including lost orders invoice issues and product questions
  • Process RGAs handle freight shortages and damages

Customer Service Daily

  • Respond to customer service emails promptly and professionally
  • Ensure all customer interactions are resolved with care and attention

Technical Support As Needed

  • Provide product support when team members are unavailable (training provided)
  • Assist customers with technical product inquiries related to our catalog

Trade Show Coordination Daily

  • Manage logistics for trade shows
  • Order displays and materials
  • Complete required information for event portals and organizers

National Account Support As Needed

  • Assist the Sales Director with national account projects
  • Run reports assist with line reviews support product launches and prepare customer sales data

Qualifications:

  • High school diploma or equivalent
  • Minimum of 2 years of experience in a customer service or support role
  • Proficiency in Microsoft Office including Excel
  • Ability to learn and navigate the Apprise ERP system
  • Strong communication and organizational skills
  • Comfortable working in a collaborative teamoriented environment



Full Benefit

Competitive Match 401k

Paid Vacation and Sick Time

Employment Type

Full Time

Company Industry

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.