YOUR ROLE AND RESPONSIBILITIES

• Customer InteractionFields internal and external customer phone calls and manages the phone rollover system. Provides oversight of the number and quality of orders entered by team members and enters orders as needed. Helps team members maintain tactical customer relationships and service expectations by providing coaching and oversight of assigned accounts Ensures team members maintain customer contact information in appropriate systems.
• Customer Knowledge and Awareness Reads and understands customer service agreements and makes sure the Customer Service organization is following the agreement. Knows and understands each assigned customers product line business service expectations order requirements and potential ingredient list. Collaborates with the sales account owner and customer service team on issues forecasts and opportunities.
• Customer InformationHelps ensure COA contact information and service requirement notes in ERP and CRM systems are maintained. Provides guidance to customer service team members in completing nonstandard nonautomated customer COA requests. Helps team members handle correspondence with customers as needed and communicates with the customer to keep them fully informed about servicerelated issues.
• Customer ServiceHelps guide team members in a positive manner and promotes positive team interactions. Provides input on team dashboards. Makes sure customer service team members perform basic functions associated with order fulfillment. Logs service issues through CRM case management and processes appropriate credit debit or RMA. May approve and process cases and AX transactions. Sets up UPS and FEDEX shipments as well as freight manifests.
• Inventory RequirementsWorks with the customer service team and customers for the purpose of obtaining forecasts communicating leadtimes. Collaborates with demand planning and sales account owner to set appropriate inventory levels. Processes ingredient requisitions as needed.
• DocumentationSupplements QA team efforts in providing standard product and vendor documentation to customer base.
• Customer Service TroubleshootingServes as player/coach for customer service work and works cross functionally to handle customer requests and service issues in a timely manner to ensure optimum customer service levels.
• Player/CoachProvides training coaching and help to balance workload for assigned team members. Provides input on team members performance. Oversees coverage schedule for assigned team members to ensure proper coverage throughout each workday. Conducts regular (or as needed) team meetings to keep abreast of issues and update team members with necessary information.
• OnCall ScheduleHelps maintain and communicate rotation schedule.
• Supporting other activities and projects as assigned or dictated by business priorities.

YOUR PROFILE

Education and Experience:

• An Associates degree or an equivalent combination of related education and/or experience.
• Bachelors degree preferred.
• At least four (4) years of experience in customer service and/or sales preferably within the food processing or consumeroriented industries.
• Excellent written/oral communication and interpersonal skills.
• Demonstrated ability to work in a team or crossfunctional environment.
• Strong proficiency with MS Office (Outlook Word Excel PowerPoint).
• Ability to effectively resolve issues in a timely manner using sound judgment critical thinking decisionmaking and influencing skills.
• Ability to develop and maintain positive working relationships with customers and team members and to proactively manage customer relationships.
• Extreme attention to detail and accuracy of work.
• Strong organizational skills with the ability to effectively prioritize and multitask.
• Initiative flexibility and adaptability.

OUR OFFER

We aim to create an environment where the best people want to work where they can turn their passion into their job and realize their full potential.

• Individual development onthejob training and development programs designed to help our employees grow in their careers.
• Paid parental leave
• Education assistance program
• Employee assistance program
• Various healthcare plan options as well as 401(k)

INTERESTED

We look forward receiving your application.

Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal state or local law including as applicable applicants actual or perceived race color religion creed sex sexual orientation gender identity or expression (including transgender status) gender (including pregnancy childbirth lactation and related medical condition) genetic information military service national origin ancestry citizenship status age veteran status physical or mental disability protected medical condition as defined by applicable federal state or local law political affiliation marital status membership in an employee organization parental status expunged juvenile record or any other status protected by federal state or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. When completing this application you may exclude information that would disclose or otherwise reference your race religion age sex genetic veteran status disability or any other status protected by federal state or local law. This application is considered current for sixty (60) days only. At the end of this period if you are still interested in employment it will be necessary for you to reapply by completing a new application.

If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at (phone tty fax email etc.).

Brenntag North America Inc. and its subsidiaries use EVerify a governmentrun webbased system that allows employers to confirm the eligibility of their employees to work in the United States. For more information please go to or view the poster at TA Team