Beverage & Food Reservations Executive
Beverage & Food Reservations Executive
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Job Description
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
W Sydney located at 31 Wheat Road is hiring a Beverage & Food Reservations Executive. Reporting to the Director of Beverage & Food this integral role willmanage and process all B&F reservation requests including modifications and cancellations received via phone or email. The position will assess guests needs to recommend suitable venues and seating arrangements verify availability across meal periods and optimise venue occupancy through effective reservation planning. Additional responsibilities include but are not limited to;
- Enter all reservation booking information into SEVENROOMS;
- Accommodate and document special requests in an accurate and efficient manner;
- Explain guarantee group surcharge and cancellation policies to callers;
- Process deposits and send confirmation via email;
- Verify availability of each B&F venue meal period and reserve seating that maximize venue occupancy;
- Use sales techniques when assisting guests in making reservations including personalising calls obtaining complete guest needs suggesting alternate dates or directing guests to other B&F venues on soldout days;
- Answer guest questions about different B&F venues (e.g. hours of operation venue concept menu offering restricted dates promotions and special events);
- Coordinate all group reservations and private use events for all B&F venues;
- Drafting all private use event orders for external and internal publication;
- Manage the Restaurants and Bars reservation system and continue improving the digital guest journey;
- Update B&F activations and programming to create the reservation link;
- Work closely with the marketing team and update menus templates and other B&F related collateral using software such as InDesign Illustrator Canva and more.
BENEFITS
- Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends
- The best hotel training opportunities produced independently byWSydney and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- Great Places to Work certified
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.
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CTA TO LEARN MORE
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DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws
Employment Type
Full-Time
