Compliance Manager - Mortgages

Its an exciting time to join ING Australias most recommended bank for the 3rd year running and were looking for an experienced Compliance Manager Conduct Compliance and Ethics(CCE) within the Compliance team.

CCEs purpose is to manage risks arising from Unfair Customer Treatment Conflicts of Interest Market Conduct AntiCompetition Organisational Conduct and Data Protection and to help ING manage risks arising from our norms attitudes and behaviours related to risk awareness risktaking and risk management. The role of Compliance Manager CCE is instrumental in further enhancing and embedding of the compliance risk management culture within ING.

Youll have a collective responsibility for all the end to end compliance processes primarily supporting the mortgage tribe and relating to the conduct risk categories across ING. Youll contribute to the shape of global ING policies and be responsible for drafting and implementing local guidelines and standards where additional local requirements exist.

Youll keep track/oversight of the local implementation of all local regulatory requirements relating to mortgages and ING policydriven requirements by means of issue tracking monitoring Risk Dashboards and other risk specific reporting (regulatory and internal reporting) to internal stakeholders including INGs Head Office Compliance function.

Reporting to the Team Leader CCE youll be proactive in managing the development maintenance review and continuous improvement of INGs compliance risk management framework policies and procedures.

What are you going to do You will be

• Updating maintaining and implementing regulatory policies and compliance frameworks
• Advising on issues relating to INGs AFSL ACL and ADI licences
• Providing SME advice and support to business partners on regulatory and industry code obligations (e.g. ASIC Act Corps Act NCCP Act BCOP)
• Mapping regulatory obligations to risk categories
• Managing compliance training for staff (e.g. front line staff and BCOs) and conducting fit and proper person assessments
• Championing a risk and compliance culture within the business

What are we looking for Someone who has

• Strong understanding and significant working knowledge of legal regulatory and industry code obligations relating to retail banking credit and financial products and services;
• Minimum 10 years compliance experience in the financial services industry with at least 5 years of dedicated legal or compliance advisory experience preferably advising on mortgage compliance;
• Significant proven capacity to interpret and translate those obligations into plain English workable policies and guidelines;
• Strong ability to communicate with business stakeholders in a professional manner build strong rapport and assist the business embed compliance culture and practices as part of day to day business operations;
• Ability to understand and research compliance and legal issues with significant experience working with regulators regulatory breach assessment and compliance remediation;
• Adaptive ability with a welldeveloped analytical and pragmatic approach to problem solving and decision making and ability to work in a high pace environment;
• Strong retail banking product knowledge

About Us

At ING we want to make life simpler and more worthwhile for everyone who banks with us for the people who work with us and the community at large too.

When you come to work at ING youre joining a modern and progressive team where individuality isnt just accepted its encouraged. Youll be surrounded by people who are friendly inclusive and respectful who want you to reach your potential. Its one of the many reasons were proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks stay curious and think differently and seek new and better ways to make things happen. Were here to help you get ahead. And with our global network theres plenty of scope to take your career in new directions perhaps even ones youve never considered.

People of all ages sexual orientations cultures and backgrounds are welcome to apply likewise if youre an indigenous Australian or youre living with a disability or you have family or caring responsibilities.

Sound like the kind of place youd feel at home Wed love to hear from you.

(One last thing ING operates a direct talent sourcing model. So no agency introductions please.)

For more information please contact Skye Griffiths on

Applications close16th May 2025

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