Senior Product Manager (AI)
Senior Product Manager (AI)
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Job Description
Redefine the future of customer experiences. One conversation at a time.
Were changing the game with a firstofitskind conversationcentric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.
Our culture is forwardthinking customerobsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Sincecompanies and 1M users rely on Nextiva for customer and team communication.
If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.
Build Amazing Deliver Amazing Live Amazing Be Amazing
We are looking for a talented and experienced AI Product Manager to join our team. This is an exciting opportunity to work on cuttingedge AI projects and drive the development of innovative products that solve realworld problems.
As an AI Product Manager at Nextiva you will be responsible for overseeing the development deployment and optimization of AIpowered products. You will work closely with crossfunctional teams including data scientists engineers designers and business stakeholders to define the product vision set the product roadmap and ensure successful product launches. You will also be responsible for monitoring the performance of AI models identifying areas for improvement and driving continuous innovation.
Key Responsibilities:
- Work effectively with and build relationships between yourself and the developer teams. You are the point person between developers QAs project managers and product designers.
- Collaborate with data scientists and engineers to develop AI models that meet product requirements and deliver business value.
- Monitor the performance of AI models identify areas for improvement and drive continuous innovation.
- Ensure that AI models are ethical and biasfree and comply with relevant regulations and standards.
- Manage & drive AI product initiatives and associated features and be able to effectively manage your dev teams backlogs to match those priorities. This includes taking part in product planning and roadmap creation.
- Account for the customers voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed.
- Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads.
- Be able to write clear and detailed product initiatives feature/Epics storys design requests and bug tickets within Jira for developers product designers QA/QE team members.
- The Product Manager works closely with design and developers with ideas of what is needed by customers to provide clear direction.
- Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes.
- Participate in ideation and discovery sessions for product initiatives and features.
- Product Design Product Research Product Marketing and Product Managers drive these sessions.
- Conduct user research gather feedback from customers and iterate on product features to improve the user experience.
- Analyze data to track product performance identify trends and make datadriven decisions.
- Identify and communicate potential issues with priorities or sprints to product leadership.
- Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this.
- Keep the Product marketing team in the loop on product releases. You will work closely with them on market research product positioning and customer communication.
- Work closely with Customer support; help write how to articles and run book creation.
- Support internal and external training efforts.
- Be a selfstarter; this role will often be selfdirected requiring an individual with a cando attitude who is willing to learn new skills and can thrive in a fastpaced environment.
Qualifications:
- Bachelors degree in computer science Engineering Business or a related field
- Masters degree preferred
- 6 years of experience in product management in AI or related fields
- Strong understanding of AI concepts algorithms and machine learning models
- Experience working with data scientists engineers and other technical teams
- Deep understanding of customer needs market offerings competitive position and feature requirements and business model to ensure a viable & profitable product
- Ability to effectively communicate and manage multiple competing priorities
- Training and presentation experience with stakeholders or coworkers
- Experience working closely with stakeholders to deliver high profile product features
- Ability to deliver projects quickly reacting to tactical high impact changes that require strategic solutions
- Meticulous attention to detail which shows throughout your completed Jira tickets and other tasks
- Strong interpersonal collaboration and organizational skills
- Leadership ownership conflict resolution and accountability must be strengths
- Excellent time and project management skills
- Ability to work in a fast paced rapidly changing environment
- Excellent written verbal and presentation skills
- High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers product designers and QAs
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.
- Medical Medical insurance coverage is available for employees their spouse and up to two dependent children with a limit of 500000 INR as well as their parents or inlaws for up to 300000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit providing peace of mind and security in times of medical necessity.
- Group Term & Group Personal Accident Insurance Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent visible & external means.
- Coverage Type Employee Only
- Sum Insured 3 times of annual CTC with minimum cap of INR
- Free Cover Limit 1.5 Crore
- WorkLife Balance 15 days of Privilege leaves per calendar year 6 days of Paid Sick leave per calendar year 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves 1 week of Paternity leave a day off on your Birthday and paid holidays
- Financial Security Provident Fund & Gratuity
- Wellness Employee Assistance Program and comprehensive wellness initiatives
- Growth Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health wellbeing and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.
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Required Experience:
Senior IC
Employment Type
Full Time
