Staff Inbound Product Manager - Knowledge Graph
Staff Inbound Product Manager - Knowledge Graph
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Job Description
This highimpact businesscritical role is an opportunity to shape how the Knowledge Graph capability enhances AIdriven experiences across ServiceNow products. As a key driver of our AI Platform you will be responsible for building foundational Knowledge Graph capabilities that power intelligent contextual and structured knowledge retrieval. This role will define how Knowledge Graph and Generative AI converge to enable richer more intuitive and relevant insights across our product ecosystem.
What you get to do in this role
- Drive product strategy for Knowledge Graph and how Knowledge Graph enables the generative AI or traditional AI experiences across ServiceNows product suite
- Own the endtoend product lifecycle from ideation to roadmap definition execution in collaboration with ML research engineering UX research and design partners
- Drive customer pilots and work with GTM teams to enhance adoption of Knowledge Graph with clearly defined usage quality and adoption metrics
- Partner with other product teams to drive adoption of Knowledge Graph and Generative AI capabilities.
- Develop strategic communication tailored to diverse audiencesinternal and external technical and nontechnical.
- Continuously evaluate the market and competitive landscape and the user and customer feedback into product strategy and eventual roadmap
- Overall you will have the opportunity to translate complex ambiguous problems into product features loved by customers
Qualifications :
Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
To be successful in this role you have:
- 6 years of AI product management experience experience in B2B products is a plus but not required.
- Deep understanding of AI use cases and their applications across enterprise software products or experience building Knowledge Graph Generative AI NLP virtual agent or search capabilities is a plus
- Demonstrated ability to navigate and solve problems at the intersection of NLP business need and UX design.
- Expertise in defining product roadmaps and prioritizing initiatives that deliver business impact.
- Technical depth in AI technologies to collaborate effectively with engineering and research teams.
- Experience synthesizing qualitative and quantitative data to validate hypotheses and inform product strategy.
- Strong stakeholder management and communication skills to align crossfunctional teams and drive adoption.
- Strong conceptual problemsolving skills and ability to create structure in ambiguous problem spaces.
This role presents a unique opportunity to drive innovation at the cutting edge of AI and Knowledge Graph technologies within ServiceNow. If you are excited about solving complex information retrieval and structuring challenges while shaping the future of AIdriven products we encourage you to apply!
FD21
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
