Customer Engagement Advisor
Customer Engagement Advisor
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Job Description
The opportunity
Were currently looking for a Customer Engagement Advisor. Someone to join our Customer Experience team and play a key role in putting our customers first and ensuring our Customer Engagement Centre are offering finest levels of customer service. Someone with a passion for electric mobility an interest in technology and a desire to create the change we know is needed.
Working directly with the Contact Centre Team Leaders our Contact Centre Manager and our Customer Engagement Centre team this role will be key in delivering a hasslefree experience for all our customers.
This position is located at our Bicester office and will require a minimum of three days in our office. We believe in a hybrid model when it comes to remote and onsite work knowing that both inperson collaboration and individual time to focus are needed. What matters most is that people get the time and support to do what needs to be done. And to enjoy doing it of course.
The responsibilities
In this role youll be expected to champion all areas of customer engagement putting the customer first in everything you do. Working as a member of the Customer Engagement department youll be instrumental in our ambition to be the best in class for customer service and offer all Polestar customers the finest experience. See below for a more thorough breakdown of the various tasks and areas youll be responsible for:
- Handle enquiries from customers via Inbound Calls Emails Cases and chats
- Outbound follow up and delivery support calls
- Become a champion of the Polestar products to be able to give customers the best advice and support
- First line Complaint resolution
- Other tasks as required for the role
The ideal candidate
In order to succeed in this role and at Polestar in general there are a few characteristics youll need to have. Integrity Kindness and Commitment. The ability to take the initiative to meet set deadlines and requirements and to always think customer first.
As a person you have great time management and like to work in a team environment. You are also a digitalminded flexible and agile individual who thrives working in fastpaced and dynamic environment and who has a cando attitude and a selfstarter approach. You are able to handle a broad portfolio of tasks and are confident supporting customers directly on a one to one basis.
In addition youll need the following:
- At least 6 months of experience in front line Customer Service roles
- Previous complaints or escalations experience
- Excellent oral and written communication in English
- Able to work shifts across 8am to 6pm Monday to Friday. (Overtime may be available)
- Knowledge of Salesforce and Genesys are a benefit
- Good knowledge of Excel & PowerPoint
Polestar is an international company with various backgrounds represented. English therefore is the language of written and spoken communication. And though we have a global presence we maintain the growthmindset. Change happens often at Polestar. But so does progress. Expect an accelerating exciting environment.
The process
If the above matches your ambitions be sure to apply. Our selection process is ongoing and the job advert will remain open until its filled.
The Polestar journey is an electric one.
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Employment Type
Full Time
