Community Safety Response Specialist

Title: Community Safety & Response Specialist

Schedule: 8:00AM5PM MondayFriday

Location: Belltown

Pay: $77500

Working at Evergreen Treatment Services makes a big difference in our community!

ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.

Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity health equity and community justice.

Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients clients and staff members that provide more information and a clear picture regarding our organizations essential work.

REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The REACH mission is to foster community health and safety through outreach relationship healing interventions and systems advocacy for people who use . REACH provides outreachbasedcare coordination multidisciplinary clinical services and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives.

REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy while addressing the root causes perpetuating historical trauma and immense suffering in individuals lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized arent just surviving but able to thrive.

REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing assistance to resolve legal issues health care entitlements and easily accessible treatment for substance use disorders and mental health conditions.

The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience is committed to racial equity and social justice and appreciates hard work creativity and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply.

This dynamic position plays an important role in helping ETS accomplish our mission!

Job Summary:

• The REACH Community Safety and Response Specialist will support our Integrated Care Milieu Team by providing focused and compassionate response and fatality prevention by building deeper relationships with people who are actively using in and around our dropin spaces and intentionally integrating harm reduction best practices into our milieu work.
• As part of the Milieu Team the Community Safety and Response Specialist will support the creation and daily maintenance of a warm inviting environment in our dropin/milieu space for the purpose of engaging the clients REACH serves. This position helps to set a tone of hospitality and models respectful engagement and clear boundary setting that creates an opportunity for healingfocused experiences for people who use . This position fosters relationships and community building with individuals who have experienced marginalization associated with chronic homelessness and systemic oppression.
• Clientcentered services are provided from a harm reduction perspective utilizing motivational interviewing and trauma informed care approaches. This position requires exceptional ability to consistently set limits in a respectful manner to ensure the milieu environment remains safe and welcoming for all. It requires excellent awareness of interpersonal interactions and the ability to manage client flow in and around the REACH office space.
• Deescalation skills and the ability to prevent conflicts by proactively intervening when people exhibit challenging behaviors associated with intoxication or other behavioral health conditions is required. This position requires excellent interpersonal skills attention to detail and regular multitasking as well as the ability to develop systems to maintain safety and the flow of clients in the milieu.
• The nature of this position is extremely teamoriented requiring creative thinking multitasking time management and organizational skills and excellent interpersonal conflict resolution skills.

The position is a fulltime (MondayFriday 85pm) directservice based position that will be sited at the downtown REACH office.

Responsibilities:

Community Safety Client Engagement & Milieu Management:

• Build trusting relationships with clients who are living outside and using in the immediate vicinity of the REACH office emphasizing harm reduction practices.
• Leverage trusting relationships to proactively intervene as needed in situations to prevent escalation and encourage client engagement in supportive services.
• Foster a sense of community safety within and immediately outside of the REACH Milieu through respectful interactions and communicating clear behavioral expectations and boundaries.
• Help manage the flow of clients in and out of the REACH Milieu; welcoming people in at entry triaging needs and ensuring safety by managing the right ratio of clients to staff
• Maintain up to date knowledge of community resources especially linkage to prevention and MOUD treatment options and provide information and referral services to clients and staff as needed in the milieu.
• Orient new clients to the milieu including client rights and responsibilities.
• Help orient new staff to the milieu and support all REACH staff in utilizing traumainformed harm reduction best practices.
• Collaborate with Care Managers to set up selfcare and crisis intervention plans for all REACH clients
• Maintain order in the office by staffing the front desk and checking clients into AGENCY
• Answer phones and general inquires.
• Coffeemaking and associated supply replenishment
• Help coordinate and facilitate in conjunction with other REACH staff support groups client and staff trainings outings special events and other group activities. This requires community engagement and the development and maintenance of positive collaborative relationships with REACH staff and partner agencies to effectively coordinate and deliver services.

Neighborhood Response:

• Conduct brief needs assessments to understand clients substance use patterns and mental health status to reduce risks associated with drug use and enhance the overall safety of the milieu and surrounding area.
• Coordinate with emergency medical services (EMS) law enforcement and other relevant stakeholders and providers when necessary ensuring seamless response to emergencies and appropriate after care following emergency situations.
• Conduct regular trash pickup and other activities to maintain a tidy and respectful environment.

& Crisis Response:

• Educate clients on safer drug use practices prevention and accessing harm reduction resources (e.g. MOUD access & linkage aftercare options).
• Act as milieusited liaison to the REACH Drug User Health Team including providing support and coordination of sitebased drug checking services harm reduction supply inventory management kit making and distribution.
• Bathroom Checks as needed to ensure client safety and restroom cleanliness.
• Act as the milieu point person for responding to overdoses and behavioral health crises that occur in and around the REACH office. This includes coordinating with external partners and stakeholders when necessary to reduce escalations prevent fatalities coordinate care and respond to the needs of clients and community neighbors alike.
• Identify gaps and barriers in available community resources and advocate for systemic changes.

Documentation and Administrative Tasks:

• Document all relevant client and community interactions in AGENCY according to program requirements; prepare reports as required by funding sources or organizational needs.
• Regularly utilize clinical supervision case consultation and peer support for exploring clinical intervention strategies countertransference resource development selfcare and burnout prevention.
• Attend REACH Program staff meetings and other required meetings.

Note: New and/or different duties and responsibilities may be assigned to this job at any time.

Qualifications:

Education and Experience:

• High school diploma or equivalent required. Undergraduate degree preferred. Academic training in the social service field and in the area of substance use disorder and mental health services desired. Relevant experience may substitute for degree.
• Minimum of three years of direct client service experience in missiondriven programs serving the unhoused community. Experience providing healingcentered services from a harmreduction perspective for people experiencing complex behavioral health challenges essential. Demonstrated conflict resolution and deescalation skills required.
• Knowledge of local resources community services harm reduction and prevention principles.
• Strong interpersonal and written/verbal communications skills with the ability to build rapport with diverse populations in challenging environments.

Knowledge and Skills:

• An understanding of racial equity and social justice and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
• Ability to establish and maintain effective working relationships with clients patients and staff from a wide variety of ethnic socioeconomic and cultural backgrounds.
• Training/expertise in the following areas: Compassionate Response Naloxone Administration Motivational Interviewing Harm Reduction MOUD Options Counseling Deescalation
• Excellent organizational skills and ability to prioritize workload work independently and complete tasks timely and efficiently.
• Dependable able to work under pressure receptive to change willingness to learn cooperative approach to problem solving.
• Flexible team player with excellent attention to detail.
• Ability to maintain confidentiality and use discretion when handling highly sensitive information.
• Ability to set boundaries resolve conflict and deescalate issues.
• Computer literate with basic knowledge of Microsoft Office Suite as well as a high level of initiative in keeping current with technological change.

Additional Essential Information:

Physical Conditions and Requirements:

• The employee may be exposed to illicit drug residues and fumes or other biohazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.
• The employee is regularly required to sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms and talk or hear; frequently required to stand walk and kneel; occasionally to climb balance or stoop; rarely to crouch or crawl.
• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.
• Local travel on behalf of the agency is a job requirement.

Equipment Used:

• Computer photocopier fax machine phone and tablets.
• Possible use of a program vehicle for which a valid Drivers License and acceptable driving would be required.

Inclusivity and Reasonable Accommodation:

Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment and candidates with prior criminal convictions will be invited to provide additional context as needed.

ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.

Check Out ETS Excellent Benefits Part of Your Total Rewards Package in this Role!

Key Benefits:

• Medical and Dental benefits as well as voluntary Vision benefits.
• 403b Retirement Plan with employer match starting at 2 at 1 year and Roth IRA.
• Basic Life/ADD/FSA tax saving accounts for health and dependent care.
• Employee Assistance Program (EAP) voluntary longterm disability coverage.
• Vacation 2 weeks/year access at 6 months) Sick leave 24 days/year access at 30 days).
• Mental health leave 12 days/year access at 30 days).
• Holidays 12 days/year) and one Floating Holiday per year.

Exceptional Perks:

• Wellness stipend $50/month) to use for wellness benefits such as massage fitness classes gym membership meditation therapy park passes etc.
• Transportation stipend or pass and mileage and parking reimbursement when traveling for work.
• License renewal reimbursement and tuition/training assistance.
• Referral bonus $100/$250 and signon bonuses for some positions at certain times.
• Longevity awards $50 $750 over milestone anniversaries and for REACH programs).
• Discounts for Woodland Park Zoo Verizon Wireless and Corporate Shopping.
• Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive longterm.

Evergreen Treatment Services acknowledges that we are on the traditional land of the first people of Seattle the Duwamish People past and present and honor with gratitude the land itself and the Duwamish Tribe.