WhateverWhenever Manager
WhateverWhenever Manager
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Job Description
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
W Sydney located at 31 Wheat Road is hiring a Whatever/Whenever Manager. Reporting to the Executive Assistant Manager of Rooms this integral role will manage our Whatever/Whenever team who are responsible for handling all internal/external calls emails and queries guest requests and in room dining orders. Driving the Whatever/Whenever service culture throughout all guest interactions will be a foundation with additional responsibilities including but not limited to;
- Manages daytoday operations ensuring quality and standards meet the expectations of guests;
- Handle complaints settle disputes and resolve grievances and conflicts;
- Drive GXP/Digital Experience Performance;
- Executes and adapts W Hotels BSA through HIDs (SOPs) frequent training and audits;
- Montiors GXP/CEC time sensitive cases prior to escalation;
- Oversees the financial aspects of the department including labour management procurement and payroll;
- Provides guest service that goes above and beyond for guest satisfaction and loyalty;
- Models the Whatever/Whenever mindset and assists Talent in understanding guest needs provides guidance feedback and individual coaching;
- Encourages and builds mutual trust respect and corporation amongst the team.
BENEFITS
- Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends
- The best hotel training opportunities produced independently byWSydney and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- Great Places to Work certified
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.
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CTA TO LEARN MORE
learn more about our workplace culture and career opportunities.
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws
Required Experience:
Manager
Employment Type
Full-Time
