Technical Account Director

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Job Description:

At Adobe were changing the world. How We give people the tools to bring their ideas to life and build content that makes life more fun and work more significant. We give businesses and organizations the power to truly engage their customers. Were the ones behind the amazingly crafted content that streams across your laptop TV phone and tablet every dayand we harness the power of big data to help companies move from data to insight and insight to action by delivering quality content.

Were a company that understands that product innovation comes from people innovation and thats why we invest in cultivating leaders throughout the organization. Adobe is finding new ways to harness the potential of its products and people in an evergrowing market.

The Opportunity:

The Technical Account Director (TAD) is accountable for the technical health and success of Adobes largest customers using Adobes Digital Experience Solutions. They are charged with developing and implementing a customer strategy critical for the health of their solution stack; driving adoption and usage; risk mitigation and alignment across Customer executives and senior level decision makers. They will use an extensive network of internal resources such as technical & product specialists customer success champions and a team of supporting personnel with the goal of enabling the Customer to fully bring to bear their Adobe investment.

What You Will Do:

• Lead Ultimate Success engagement(s) as the technical executive point of contact throughout the Customers solution usage lifecycle. Advise and support customers technical strategy with Adobe Solutions to drive value.
• Assess strategic Customer technical risks and opportunities and drive the extended Adobe team to build and deliver mitigation and get well plans.
• Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams. Drive alignment and reporting on overall engagement status and outcomes.
• Advocate for Customer across internal Adobe teams. Optimize clients investment and accelerated task issue and resolution. Drive customers achievement of their key business objectives innovation roadmap influence standard methodologies and process improvement back into the Adobe ecosystem.
• Responsible for the global engagement model review cycle across multiple business units and/or brands.
• Consolidate comprehensive cadence across all technical partners and influence delivery achievements across multisolution multidiscipline engagements.
• Work hands on with Adobes internal Customer Success Management Managed Services Engineering TechOps Product Management Support and the Adobe Consulting practice and thirdparty partners in support of customers success.
• Lead a matrixed services team that may involve multiple project teams from Adobe or client or partner organizations. Develop effective working relationships with Customer partners.
• Make recommendations on how new and existing features fit within customers environments supplying standard methodologies and recommendations.
• Lead projectbased consultantled architectural and design discussions to ensure solutions are optimized.
• Mentor immediate team members as needed.

What you Need to Succeed:

• Bachelors Degree in related subject area of the technical industry. Equivalent experience will be considered.
• At least 1015 years of experience in a senior capacity in consultative customer support customer success and/or related role in marketing technology.
• Strong executive presence. Ability to collaborate multiple teams throughout Adobe and client side VPs including CMOs and CXOs.
• Strong presentation skills including confident presence over the phone and via conference tools. Leading meetings workshops and reviews in front of audiences both small and large.
• Strong conflictresolution skills to drive closure to customer concerns and open technical issues. Maintain strong ability to prioritize work against client goals.
• Outstanding customerfacing skills that enable you to represent Adobe best within a customers environment with the ability to drive discussions with multiple teams from developers and analysts to management and senior leadership.
• Validated interpersonal prioritization skills and an ability to work independently in a highly matrixed environment.
• Capable of driving resolution across a broad set of issues with the Customer: technical architecture business process and partnerships.
• Ability to think strategically about business product and technical challenges to help our customers realize the software investment efficiencies advantages and innovations.
• Awareness of development methodologies and technologies and understanding of and experience with marketing software and domain principles.
• Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics Adobe Audience Manager (AAM) Adobe Experience Manager (AEM) Adobe Experience Platform (AEP) Adobe Campaign Adobe Commerce Adobe Marketo Adobe Target.
• Travel when permitted to client locations (approximately 1520 percent).

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and shortterm incentives are in the form of sales commission plans. Nonsales roles starting salaries are expressed as base salary and shortterm incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for longterm incentives in the form of a new hire equity award.

StateSpecific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.