Unified Communications Engineer II
Unified Communications Engineer II
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1 Vacancy
Job Description
UCF IT:
UCF IT is the central information technology organization at the University of Central Florida providing technology services and support to faculty staff and students. Reporting to the Vice President for Information Technology and Chief Information Officer UCF IT comprises several key departments including Infrastructure & Operations Telecommunications Enterprise Application Development Information Security Instructional Resources and Client Services. UCF IT collaborates with university stakeholders through governance frameworks and advisory committees to ensure alignment with UCFs strategic goals. With a focus on innovation security and excellent service delivery UCF IT supports the universitys mission of teaching learning research and community engagement.
For more information about UCF IT visit .
The Opportunity:
We are seeking a skilled and customerfocused Unified Communications (UC) Support Engineer to join our team. In this role you will provide Level 2 technical and operational support for Microsoft Teamsbased communication solutions including enterprise voice capabilities calling plans and PSTN connectivity. You will be responsible for managing escalations and troubleshooting complex voicerelated issues across Microsoft Teams Voice Cisco Voice Solutions Omnichannel platforms and UCaaS environments.
This position works closely with crossfunctional teamsincluding networking security IT infrastructure desktop supportand partners with UCF IT Support Center staff and site administrators to resolve issues and fulfill service requests.
This is an Auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.
Responsibilities:
Configure manage and optimize Microsoftbased UC platforms including Microsoft Teams Teams Phone System and features AudioCodes VoIP systems VoIP desktop and conference phones SBCs (Session Border Controllers) AudioCodes One Voice Operations Center analog voice gateways and thirdparty SIP devices.
Troubleshoot and resolve complex VoIP issues ensuring minimal service disruption and optimal performance.
Collaborate with other IT teams to maintain reliable secure and compliant telephony systems.
Stay current with emerging VoIP and Microsoft UC technologies and recommend innovative improvements.
Minimum Qualifications:
Bachelors degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information
Preferred Qualifications:
Experience working in telecommunications networking engineering or IT support.
Expertise in Microsoft UC platforms including Microsoft Teams Voice and AudioCodes SBCs.
Experience with PowerShell scripting and automation.
Familiarity with IT Service Management frameworks especially ITIL.
Bachelors degree preferably in a STEM or engineering area.
Microsoft Certified: Teams Voice Engineer Expert or equivalent Microsoft certifications.
Special Instructions to the Applicants:
Oncall schedule: This position involves an oncall rotation where work after normal business hours or on weekends may be required.
This position may be eligible for a hybrid schedule after a probationary period depending on workload supervisor approval and university policy.
This is an Auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.
Applicant must be authorized to work for any U.S. employer as sponsorship is not available for this position.
Are you ready to unleash YOUR potential
As a nextgeneration public research university and Forbesranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 13 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks!UCF offers:
Benefit packages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program
Paid time off including annual and sick time off and paid holidays
Retirement savings options
Employee discounts including tickets to many Orlando attractions
Education assistance
Flexible work environment
And moreFor more benefits information view the UCF Employee Benefits Guide.
Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.
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Department
UCF ITWork Schedule
Monday Friday; 8:00 AM to 5:00 PM.Type of Appointment
RegularExpected Salary
$64518.00 to NegotiableJob Posting End Date
0AMAs a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smokefree campus and an EVerify employer.
If an accommodation due to a disability is needed to apply for this position please callor email .
Employment Type
Full-Time
