ServiceNow Systms Analyst- PCC
ServiceNow Systms Analyst- PCC
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1 Vacancy
Job Description
Overview
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory equip their workforce or secure their data we make it happen. All it takes is finding the right combination of tech hardware software cloud solutions and support services. Thats what we do. Were the IT Departments IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds experiences and perspectives. Its what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. Wed love for you to be a part of that fabric to share your ideas and experiences with a team that thrives on fresh thinking creativity and helping others.
Why You Should Join Us
Youll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial emotional and physical resources for you and your family. Our compensation 401k plans medical insurance and other benefits are progressive and competitive. We value the importance of our employees emotional wellbeing. To support employees we provide free therapy visits mental health coaching and tools and meditation also enjoy a generous paid time off package that includes not only vacation and care time but also Wellness and Volunteer Time Off days.
Responsibilities
Designs businessfocused solutions in ServiceNow to ensure systems meet requirements are efficient effective and scalable in support of organizational goals.
Partners with Business Analysts ServiceNow Administrators and Developers to produce technical specifications support testing and develop internal implementation plans.
Leads or participates in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs and define redesign and improve internal processes.
Conducts gap analysis documents current state and tobe state and provides thought leadership to advise stakeholders on leveraging ServiceNows capabilities to improve business operations.
Manages documents and communicates system requirements to the delivery team to ensure proposed solutions and implementations meet stakeholder expectations.
Keeps abreast of ServiceNow technology to stay up to date with the latest ServiceNow features updates and trends to inform practice direction.
Reviews ServiceNow technical literature.
Attends meetings and training opportunities
Performs all other duties or special projects as assigned.
Min
Max
Qualifications
Minimum 3 years of experience in process definition developing system requirements documentation and project artifacts.
Proven analyst experience across a range of ServiceNow modules including Field Service Management Customer Service Management Technology Provider Service Management Project Portfolio Management IT Service Management and Hardware Asset Management.
Proven experience leading workshops discovery calls gathering and documenting requirements and influencing decision makers at senior levels.
Ability to provide technical guidance across stakeholders while working closely with delivery teams.
Understanding of ServiceNow modules integrations capabilities and platform technologies.
Strong organizational and time management abilities with a track record of communicating complex ideas effectively across a large organization.
Excellent problemsolving skills and ability to analyze complex business requirements.
Required Experience:
IC
Employment Type
Full-Time
