Customer Sales and Service Rep

Customer service professionalsdont pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4000 worldclass manufacturers we are an industryleading valueadded distributor of a wide variety of innovative and reliable industrial products. Since 1923 we have been committed to always having the right part in stock and always getting it to the customer when they need it.Dont know anything about industrial distribution THATS OKAY! Well teach you.

Want to use your customer service skills to solve real world problems

Want to free up your weekends & evenings and instead work Monday through Friday

Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities

How about all of the above AND benefits paid time off and even tuition reimbursement

If you answered yes to any of the above questions then our Customer Sales and Service Rep position at our Terre Haute branch would be perfect for you.

This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.

You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center our ability to win and retain customers business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions especially when customers are experiencing costly equipment breakdowns. You will also on occasion have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.

Just some of the things youll be doing on a daily basis:

• Assist customers by phone and in person at our facility
• Use your customer service skills and talents to clarify their needs do research and (after you get up to speed) recommend parts
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
• Process quotes take orders and provide postorder service

REQUIREMENTS

Our Customer Service Representatives are selfmotivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill a sense of urgency and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.

Specific qualifications for the role include:

• 6 months of customer service experience preferred
• Desire to increase knowledge in industrial distribution products
• Excellent telephone skills
• Ability and desire to learn new systems and processes quickly
• Enjoys working with computers including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
• High school diploma or equivalent
• Valid drivers license and clean driving record (MVR)
• SAP / ERP experience preferred but not required
• Some knowledge of industrial distribution products and hydraulics preferred but not required

SALARY & BENEFITS

As a Customer Service Representative with Applied Industrial Technologies you will be part of a stable and established company with consistently strong performance and growth. At Applied you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.

Benefits: Here is just some of what we have to offer:

• Base salary and bonus opportunities
• Health vision and dental coverage 401(k) w/ company match
• Paid vacation sick time and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities

Build a rewarding career with a global leader in industrial distribution!

Applied Industrial Technologies (NYSE: AIT)is a leading valueadded distributor and technical solutions provider of industrial motion fluid power flow control automation technologies and related maintenance supplies. Our leading brands specialized services and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multichannel capabilities that provide choice convenience and expertise.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry gender sexual orientation gender identity age disability protected veteran status marital status medical condition or any other characteristic protected by law.

If you need accommodation for any part of the employment process because of a disability please send an email toor callto let us know the nature of your request.

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Job Segment:Customer Service Representative Hydraulics SAP ERP Customer Service Engineering Technology

Founded in 1923 Applied Industrial Technologies (NYSE: AIT) is a leading valueadded distributor and technical solutions provider of industrial motion fluid power flow control automation technologies and related maintenance supplies. Our leading brands specialized services and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multichannel capabilities that provide choice convenience and expertise.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry gender sexual orientation age disability protected veteran status marital status medical condition or any other characteristic protected by law.