India Call Centre SME
India Call Centre SME
Posted on :
02-05-2025
Employer Active
1 Vacancy
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Job Description
Description
Key expectations from the role:
- Communicate with diverse audiences (e.g. CC & Clinical employees & management) to provide information and clarification regarding training programs actions policies procedures and best practices
- Conducts refresher training and ongoing training of existing employees
- Good on Innovation & Invention to make process smoother
- Monitors progress of team by coaching and developing for improvement and providing onthejob training as needed
- Closely working with QA team & Delivers feedback to the team / department
- Assists with operational and quality duties as needed
- Expertise in Effective Telephony Etiquette Script Delivery Objection Handling
Eligibility Criteria:
- Results oriented with ability to manage change while creating a positive environment
- Basic Excel & Presentation Skills
- Any graduate / Postgraduate
- Minimum 1 year of Calling Experience. Existing SME profile is desired.
Employment Type
Full-Time
Department / Functional Area
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