Sr Staffing Analyst

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Serves as a resource and trainer for less experienced and new staff; orients guides and mentors team members to help build confidence and competency in skills knowledge and abilities. Assists staff in training for the scheduling systems for all new employees and educates/troubleshoots problems with the online staffing system.

• Motivates team members to drive operational efficiency and quality. Proactively communicates staffing issues to leadership and compiles data for a daily shift report indicating current progress of staffing needs.

• Role models healthy work relationships such as mitigation of conflict leading problemsolving and resolution efforts. Drives initiatives to improve department scores for employee engagement.

• Establishes and maintains schedule for other staffing analysts to ensure appropriate coverage to meet departmental needs. Uses highlevel critical thinking skills to determine staffing resource allocation that will meet client department and system needs.

• Assesses system staffing needs and balances distribution of resources based on department type/location and local and system staffing support. Projects staffing needs for weekend and holiday coverage filling those positions as needed. Utilizes problemsolving skills and statistics to adequately assign staff resolve staffing issues and improve communication with patient care units.

• Reviews and edits department standard operating procedures requirements specifications and recommendations related to staffing operations. Serves as a resource to the units when new staffing policies and procedures are developed.

• Monitors for department compliance with Houston Methodist standard operating procedures and credential expirations. Proactively alerts management to potential issues. Ensures float staff work their contracted commitment levels and follow departments staffing guidelines. Reviews staffing reports to track utilization by department and report concerns to management.

• Maintains staffing data integrity and compiles basic reports for Project Manager for advanced analysis. Tracks shift cancellations callins and unscheduled absences and report violations of the departments staffing guidelines to management team. Develops and presents staffing improvement recommendations to management.

• Identifies and initiates innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments.

• Tracks overtime utilization by float staff and staffing analysts and proactively identifies opportunities to address. Ensures that scheduling processes are optimum to minimize and control the use of premium labor (overtime contract labor etc..

• Prepares and provides projected monthly System Staffing and Scheduling analysis to participating department managers for review and approval.

• Utilizes resources with cost effectiveness and value creation in mind. Selfmotivated to independently manage time effectively minimizing incidental overtime and prioritize daily tasks assisting coworkers as needed.

• Continually seeks opportunities to increase customer satisfaction and deepen client relationships effectively managing client expectations.

• Proactively identifies process and performance improvement opportunities within the department and effectively implements approved changes.

• Seeks opportunities to identify selfdevelopment needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.

• Associates degree or higher preferred

• Four years of experience in healthcare staffing or scheduling or related field which includes three years experience with an electronically automated time and attendance/scheduling system or related function

• N/A

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Ability to motivate and lead others through rapid process change

• Possesses highlevel skills in organization with special attention to details customer service professionalism interpersonal relations

• Proficient application of English grammar punctuation and sentence structure; able to work independently Proficient knowledge of Microsoft Office software programs including Word Excel PowerPoint

• Ability to prioritize frequently and quickly shift tasks and adapt to a rapidly changing environment

• Exhibits initiative proficiency and adaptability to optimize the time of those supported

• Strong commitment to quality and excellence in service

• Demonstrates effective and appropriate decisionmaking and judgment

• Must be able to analyze data to identify opportunities for improvement in the staff scheduling partner areas

• Ability to effectively communicate and train staff in navigational features within computer applications

• Professional handling of confidential material and information

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nations leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute a comprehensive residency program a global business division numerous physician practices and several freestanding emergency rooms and outpatient facilities. Overall HM employs over 25000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6333 international patients from more than 76 countries. Houston Methodist Global Health Care Services consulting and education divisions also provide advisory services and training and development to health care organizations around the world.