Technical Services Support Specialist with Development Duties
Technical Services Support Specialist with Development Duties
Posted on :
02-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
02-05-2025
Job Description
Description
The Software Support Engineer provides technical support to crossfunctional teams who are diagnosing troubleshooting repairing and debugging complex equipment computer systems or complex software. Responds to situations where first and secondline product support has failed to isolate or fix problems in malfunctioning equipment or software. Communicates defects enhancement opportunities and usability concerns to the product and software engineering teams. Provides support to customers/users where the product is highly technical or sophisticated in nature. They must be experts in understanding requirements to translate them into technical solutions that align with our SaaS platform capabilities. This position also requires subject matter domain knowledge of inhouse applications to facilitate documenting technical solutions that align with our SaaS platform capabilities.
Responsibilities
- Work as part of a fastpaced team to perform objectoriented application development support and maintenance of a proprietary SaaS platform as the foundation.
- Design develop and maintain scalable web applications using MVC and C#.
- Analyze functional requirements and troubleshoot application code issues utilizing proprietary software tools and technologies.
- Collaborate with crossfunctional teams (UI/UX designers product managers QA etc. to define design and ship new features.
- Create database schemas write stored procedures and interact with SQL Server.
- Write clean efficient and maintainable code following best practices and coding standards.
- Debug troubleshoot and resolve software defects and issues.
- Perform investigation/documentation/reporting for customerimpacting or recurring issues.
- Communicate effectively with NIC teams and key stakeholders both proactively and reactively.
- Implement workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
- Understand and respond properly to escalation procedures; Follow through and assist in troubleshooting after escalating.
- Develop and administer necessary scripts & bug fixes to support software configuration.
- Optimize application performance and scalability.
- Ensure security best practices are followed in web application development.
- Maintain documentation for code processes and procedures.
Qualifications
- Bachelors degree preferred or equivalent work experience in Computer Science Management Information Systems or other IT specialty.
- Experience solving complex technical problems with creative solutions.
- Strong organizational & prioritization skills.
- Effective analytical ability particularly in a technical environment.
- Ability to think out of the box.
- Excellent written and verbal communication skills.
- 23 years of experience in developing or supporting web applications with a strong knowledge of MVC C# HTML CSS jQuery REST API PostgreSQL and SQL Scripting along with other open standards technologies (HTML5 CSS3 AJAX etc. for both traditional browsers and mobile devices within extreme use of Cloud for development and hosting (AWS).
- Understanding and experience with Cloudbased development and hosting.
- Source Code Control Build (CI/CD) Release Orchestration (Azure DevOps Git or TFS).
- Sandboxes/Environment Dev QA UAT Staging Production.
- Understanding of objectoriented application design and relational database design.
- Strong troubleshooting skills based on logs and user interaction across various devices.
- Scripting skills to prepare reports out of logs or database history.
- Desirable Experience with AWS CloudWatch logs and other log management systems.
- Desirable Experience with AWS Log Insights queries.
- Desirable Terraform Experience on building Infrastructure as Code.
- Experience with Agile/SCRUM methodologies (Aha! and JIRA).
- Perform unit regression and performance testing (Junit/Jest).
- Strong ability to accurately estimate project development activities.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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