Senior IT Infrastructure Operations Analyst Windows
Senior IT Infrastructure Operations Analyst Windows
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$ 95560 - 133750
1 Vacancy
Job Description
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Basic Function
This is an exciting opportunity to join the Global Business Services division of Wolters Kluwer as a Senior IT Infrastructure & Operations Analyst reporting to the IT Infrastructure & Operations Manager. You will be part of a team responsible for the performance stability and operations of the internal operational IT infrastructure. This includes deploying new technologies handson technical support standards and process improvement budget/vendor management among other related activities. You will play a key role in supporting the existing infrastructure and help implement the strategy for our next generation efforts.
Essential Duties and responsibilities
- Perform day to day activities to ensure performance stability and capacity for the operational IT infrastructure.
- Collaborate with Health/CE Technology Leaders to determine infrastructure requirements.
- Assist procuring/implementing IT infrastructure support/services consistent with GBS standards & guidelines.
- Identify coordinate and communicate business resource requirements to support infrastructure projects.
- Support efforts related to data center consolidations and journey to cloud activities.
- Participate and represent the business/products during infrastructure incidents on and offhours.
- Provide L2 support for the enduser computing environment and assist during major initiatives and highticket volumes.
- Assist in the documenting implementation and support of DR solutions.
- Develop implement maintain and monitor procedures for server backups and restore capabilities.
- Monitor plan and coordinate the distribution of software hotfixes security patches and service packs.
- Maintain inventory for hardware and software including support agreements licensing version controls etc.
- Create/maintain technical documentation and drive process improvement with standard operating procedures.
- Oncall support on a rotating schedule as well as onsite and offsite support during nonstandard business hours.
- A limited amount of travel may be required.
Job Qualifications
Education/Certifications:
- Bachelor of Science degree in Computer Science or equivalent job experience.
- Cloud certifications essential (e.g. Azure AWS or GCP)
Experience:
- 5 years of system network and EUC support experience in IT.
- Demonstrate an understanding of complex system architectures and the ability to support and troubleshoot that architecture.
- Demonstrate strong collaboration skills across peer stakeholders.
- Demonstrate excellent and effective interpersonal and communication skills (written verbal and listening) with the ability to build positive working relationships.
- Demonstrate the ability to excel in a fastpaced and demanding environment.
- Demonstrate strong problem analysis problem resolution and decision making and judgment skills.
- Demonstrate the ability to understand technical business needs and translate them into infrastructure requirements.
- Demonstrate working knowledge of Microsoft Azure or Amazon Web Services.
- General understanding of IT related financials and budgets.
Other Knowledge Skills Abilities or Certifications:
- Cloud Certifications Essential (e.g. Azure AWS or GCP)
- Expert knowledge of Windows Server Linux OS and VMware.
- Strong knowledge of Active Directory.
- Strong knowledge of backup/restore and DR technologies.
- Strong knowledge of network connectivity including DNS DHCP VPN and data circuits.
- Strong knowledge of Enterprise Storage and SAN and iSCSI technology
- Base knowledge of network switches routers and firewalls.
Must be able to work onsite in our Chicago IL data center 2 days per week
Benefits:
A comprehensive benefits package that begins your first day of employment.Additional Information:Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life includingMedical Dental & Vision Plans 401(k) FSA/HSA Commuter Benefits Tuition Assistance Plan Vacation and Sick Time and Paid Parental Leave. Full details of our benefits are available may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
Target salary range CA CT CO DC HI IL MD MN NY RI WA: $95560 $133750Required Experience:
Senior IC
Employment Type
Full-Time
