Customer Relations Specialist
Customer Relations Specialist
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1 Vacancy
Job Description
Overview
We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service customer retention and new customer acquisition. As a Customer Relations Specialist you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues determining customer needs offering appropriate products and services closing sales and maintaining accurate customer records.
Responsibilities
Handle a high volume of incoming calls ensuring customer service quality efficiency and accuracy at all times
Maintain an indepth knowledge of Suburban Propane products and services customer account and billing processes new customer information and various policies and procedures related to product delivery and service
Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
Present a professional confident and enthusiastic image to develop trusting relationships with all customers
Effectively manage customer account data which includes setting up new accounts and maintaining related data
Why join the Suburban Propane team Because we care about the physical mental and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
- Medical dental and vision (eligibility after just 30 days of employment)
- Paid time off that increases with tenure
- A 401(k) with company match and immediate vesting
- A new employee training program and many opportunities for continued learning and career development
- Disability and life insurance
- Employee recognition program
- Generous tuition assistance program
- Propane discounts and more!
For eligibility and a full list of our benefit offerings please visit: .
Qualifications
Minimum of 3 years of experience in a customer service role
Minimum of a High School diploma or GED preferred
Solid computer skills including Microsoft Office data entry and the ability to run and analyze reports
Ability to multitask and prioritize assignments in a team environment
As part of our preemployment hiring process background checks and drug screens are performed.
Applications will be accepted until the position is filled.
Suburban Propane Partners L.P. (Suburban Propane) is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany New Jersey Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane renewable propane renewable natural gas (RNG) fuel oil and related products and services as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives servicing the energy needs of approximately 1 million residential commercial governmental industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: 1 Suburban Commitment showcasing Suburban Propanes nearly 100year legacy and ongoing commitment to the highest standards for dependability flexibility and reliability that underscores Suburban Propanes commitment to excellence in customer service; 2 SuburbanCares highlighting continued dedication to giving back to local communities across Suburban Propanes national footprint; and 3 Go Green with Suburban Propane promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative renewable energy alternatives. For additional information on Suburban Propane please visit .
Its an amazing time to become a part of our team as we expand our national footprint and
make strides toward a sustainable clean energy future!
Applications will be accepted until the position is filled.
As part of our preemployment hiring process background checks and drug screens are performed.
For more information about our hiring process please visit: Suburban Propane we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race religion color creed national origin ancestry age gender sex pregnancy sexual orientation gender identity gender expression marital status physical or mental disability medical condition genetic information military or veteran status or any other classification protected by law.
In line with these values Suburban Propane considers all qualified applicants including those with criminal histories in a manner consistent with applicable laws. To that end the Company welcomes such applicants in accordance with the California Fair Chance Act the Los Angeles City Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphias Fair Criminal Record Screening Standards Ordinance here: Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Key Skills
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