drjobs GBR_Services Specialist 1 - Customer Order and Fulfillment

GBR_Services Specialist 1 - Customer Order and Fulfillment

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1 Vacancy
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Job Location drjobs

Leicester - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description:

About our Team!

As the world leader in non-destructive testing (NDT) Waygate Technologies offers the broadest portfolio of industrial inspection solutions. Our solutions include radiography and computed tomography (CT) remote visual inspection ultrasound and eddy current technologies. We ensure safety quality and productivity for our customers across major industries around the world.

As a Service Contract Specialist in our company you will have a pivotal role in ensuring the successful execution and management of contracts with our customers.

As a Service Contract Specialist you will be responsible for:
Develop an in-depth understanding of our Visual Product Line Service portfolio and collaborate with key teams to ensure alignment with Customer requirements Pricing strategy and Terms & Conditions for service offerings.
Owning the Handover process for Service Contracts from Inquiry To Order to Remittance which involves reviewing contracts and proposals entering orders in SAP and managing various related activities like billing revenue recognition plans and database updates.
Building and nurturing strong customer relationships ensuring they fully utilize their contract scope and working with Service Leaders to provide tailored service solutions that add value to customers.
Collaborating closely with different departments to guarantee timely and accurate services are rendered to customers according to contract terms.
optimizing revenue recognition and billing milestones and overseeing contract margins to ensure profitability.
Upholding meticulous records of contract-related information and consistently updating databases to guarantee precise data flow providing valuable insights to pertinent stakeholders.
Championing a culture of continuous improvement by identifying and addressing technical and commercial risks implementing best practices and providing valuable recommendations for service engineering and product management teams to excel in executing service contracts effectively.
Ensuring positive cash flow within contracts by promptly addressing and resolving any invoice disputes and effectively facilitating on-time payments from customers.

Additionally your role will involve:
Increasing contract renewal rates by fostering positive relationships with customers and demonstrating the value of renewing contracts with our company.
Improving customer experience by ensuring efficient and effective contract management processes addressing customer concerns promptly and enhancing overall satisfaction levels.
Ensuring healthy project margins by closely monitoring costs identifying opportunities for cost savings and optimizing operational efficiency to maximize profitability on projects.

To be successful in this role you will:
Have Bachelors Degree from an accredited college or university or a High School Diploma with a a few years of industry experience role.
Have previous similar experience in contract management
Able to travel 15% of the time.
Computer skills with familiarity of MS Office products

Languages:
English - Required
Additional languages will be a plus.

Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce train and reward talent and develop leaders at all levels to bring out the best in each other.
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Additional Details

  • Managers Requested Bill Rate : 0.00
  • Marketing Title : Service Contract Specialist
  • Travel Abroad : No
  • Pay Parity Checked : Yes
  • Rig Certificate : No
  • On-Call : No
  • Does the Candidate require Offshore Medical & Training Certificates to be arranged by the Supplier : No
  • Does the position allow for the worker to be virtual/remote : Yes
  • Is Medical Check Required for Role : No
  • Shift Work : No
  • Where is the role based : Office Based
  • Shift Detail : (No Value)
  • Rotation schedule : NA
  • Other Rotation : (No Value)
  • Driving Licence : No
  • Driving on behalf of Company : No
  • Is MVR required : No
  • Candidate Type Consideration : Expat/National
  • Business case justification : Maternity cover until Feb 2026
  • IR35 Designation : Inside IR35

Employment Type

Full-time

Company Industry

About Company

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