Technical Support Engineer Amazon Robotics

Are you inspired by invention Is problem solving through teamwork in your DNA We apply advances in robotics and software to solve realworld problems that delight our customers experiences in ways we cant even imagine yet. Amazon Robotics is the global front runner of robotics innovation. Our diverse team of engineers come from all over the world to design test and build our dynamic fleet of robots and mechatronic systems. Current advancements are underway in robotic movement and mobility artificial intelligence and machine learning manipulation simulation robotic management software predictive data and much more.

Amazon Robotics is seeking a talented and selfmotivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done.

We are seeking candidates who possess a blend of technical and customerfacing skills to successfully support the Amazon Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility troubleshooting creativity people management skills and drive. As part of this highly visible team candidates have the opportunity to work crossfunctionally with multiple international teams within Amazon to contribute to the continuous innovation of the Robotic Fulfillment System.

A successful candidate will have a consulting aptitude ownership incredible attentiontodetail a passion and love for software and operational troubleshooting customerfacing skills and a desire to work within a group at the center of Amazons Robotic Fulfillment System operations.

Key job responsibilities
The right candidate will be inspired and motivated to do the following on a daily basis:

Support and foster a culture of inclusion
Manage large scale technical projects with high attention to detail.
Maintain and/or create policies procedures and processes when needed.
Proactively identify opportunities for long term and repeatable solutions.
Participate in hiring training and development of others.
Managing network systems (such as DNS DHCP SSL OSI Model and TCP/IP).
Windows Mac or Linux Operating systems support and proactive maintenance.
Responsible for oncall duties in a rotation with other team members
Frequently document known solutions in the form of knowledge base articles
Demonstrate a passion for learning new technologies and processes.

Bachelors degree or equivalent work experience
Experience in software development or technical support
Experience in managing technically complex large and small scale projects
Experience in managing and supporting Windows Linux and macOS operating environments
Own and drive Root Case Analysis (RCA) on complex system issues
Proven experience as lead technician supporting major or critical applications and systems

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.

Ability to discuss complex technical issues with technical nontechnical stakeholders and leadership teams
An understanding of AWS or other cloud technologies
Experience with change management processes
Unix/Python Shell Scripting skills
Experience in a fulfillment or logistics environment
Experience with hardware and solutions troubleshooting
Knowledge and/or working experience with networking and Product IT management

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.

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