Customer Service Director
Customer Service Director
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a strategic leader with a passion for customer success and team development Our client is seeking a Customer Service Director to lead a highperforming team across Parts Service and Warranty operations. This key leadership role ensures seamless customer experiences drives continuous improvement and works crossfunctionally with Engineering Operations Sales and more. Our client can provide relocation assistance!
What You ll Do:
- Lead and inspire a customer service team supporting parts service and warranty operations.
- Resolve escalated issues and ensure every customer interaction is handled with care and urgency.
- Oversee warranty processes pricing strategies and service performance metrics.
- Analyze trends to recommend impactful improvements and costsaving initiatives.
- Partner across departments to enhance processes and service outcomes.
- Develop and mentor staff while maintaining toptier service standards.
What We re Looking For:
- Bachelors degree or equivalent experience.
- 5 years in customer service technical/manufacturing sales or related fields.
- Strong background in parts and warranty especially in the heavy equipment industry.
- Proven leadership with a passion for coaching and performance management.
- Experience with continuous improvement (Lean 5S Kaizen) and pricing strategy.
- Techsavvy and metricsdriven with excellent communication skills.
Employment Type
Full Time
