Program Manager Customer Service
Program Manager Customer Service
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Salary Not Disclosed
1 Vacancy
Job Description
An adventure made for you
Unleash your full potential by joining this adventure: this position is open to everyone. What matters to us are your values and mindset.
About your profile:
- You bring solid experience in a software or tech environment.
- You manage complex projects with clarity structure and impact.
- You apply continuous improvement methods such as Lean to drive operational excellence.
- You have handson experience with CRM AI chatbot or ticketing solutions.
- You enjoy working crossfunctionally and driving change at scale.
- You are fluent in both English and French written and spoken.
If you recognize yourself in these points then welcome to the Sogelink adventure!
Your adventure missions
As a Program Manager Customer Service youll play a pivotal role in transforming how we support our customers in France and internationally.
Reporting directly to the Head of Customer Care you will be part of the leadership team and collaborate extensively with national and international stakeholders to structure scale and elevate our customer service operations.
- Lead and implement transformation programs within the Customer Care team.
- Optimize and digitize our tools and processes (CRM ticketing systems AI chatbot solutions).
- Ensure effective prioritization escalation and resolution of customer inquiries.
- Roll out internal training initiatives (trainthetrainer approach) and bestpractice tools such as TeamViewer.
- Develop and monitor KPIs and dashboards to drive continuous improvement.
- Work closely with IT Sales and Product teams to align on tools processes and strategy.
By joining Sogelink you take on a strategic role with high visibility and impact. Youll help shape the future of our customer service approach while evolving within a fastgrowing innovative and international environment.
What we offer
- A key role with real influence in a growing evolving company.
- The opportunity to shape the future of customer service in an international organization.
- A collaborative culture that values innovation autonomy and personal development.
An adventure like no other
Among our commitments
- Remote work policy: 2 days per week for a balanced life
- Diversity & Inclusion: A Handiwelcoming company and an active mentorship program
- Corporate Foundation & Linkmakers: We support 2 new associations every year
- GreenMakers Collective: Environmental actions and initiatives all year roun
- Tailored career development: Career reviews training plans internal mobility opportunities
Ideally located offices
Our offices are based in CaluireetCuire just a few steps from the iconic Parc de la Tte dOr . Easily accessible by public transport bike scooter or car our workspaces are designed to adapt to everyones needs with collaborative areas and peaceful environments.
Your compensation package
Your compensation includes...
- Fixed salary based on profile
- Performancebased variable bonus
- Profitsharing and incentive schemes
...and many other benefits
- Vacation bonus
- Swile restaurant card
- 100 companycovered health insurance and provident coverage
- Access to a dedicated platform for health wellbeing and support at work
Step into the adventure: whats next
Our recruitment journey
- A first phone conversation with a recruiter
- An interview with the recruitment team and your future manager
- A final interview with an HR representative and a director or department manager
Your onboarding experience
From Day One youll follow a tailored onemonth integration program designed to help you explore all departments teams and expertise areas across our Group.
Employment Type
Full Time
