Technical Support Representative
Technical Support Representative
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Salary Not Disclosed
1 Vacancy
Job Description
About us
Established in 2006 Live Payments is one of Australias leading payment service providers servicing thousands of businesses with a variety of payment solutions. Our global workforce of over 130 people continues to focus on innovation in the highly competitive payments landscape.
Experience the best of both worlds with our hybrid work arrangement work from home with the security of an available office for uninterrupted productivity and stay connected with our team through regular inperson engagement activities.
An impressive 93 of employees recommend Live Payments as a great place to work. Join a team of dedicated professionals who are committed to delivering impactful outcomes and fostering an inspiring work environment.
About the role
As a Technical Support Representative you will be responsible for providing exceptional customer service and technical support to our merchants. Working in our modern contact center in Clark Freeport Zone Pampanga you will play a crucial role in ensuring our customers have a seamless and positive experience with our payment processing solutions.
What youll be doing
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Responding to customer inquiries and troubleshooting technical issues related to payment processing
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Guiding customers through the setup and configuration of our payment gateway and merchant services
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Documenting customer interactions and maintaining accurate records in our CRM system
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Identifying opportunities to improve our products and services based on customer feedback
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Consistently meeting or exceeding key performance metrics
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Other ad hoc administrative duties as required
What were looking for
A passionate customerfocused individual looking to make an impact in the Financial Technology / Payments industry for a business that is experiencing rapid growth.
The ideal candidate will have:
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1 2 years of experience in a technical support or customer service role preferably in the payments or financial services industry
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Strong interpersonal and communication skills with the ability to explain complex technical concepts in a clear and concise manner
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Proficiency in using customer relationship management (CRM) and ticketing systems
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Excellent problemsolving and analytical skills
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Familiarity with payment processing terminology technologies and industry regulations or a keen interest in learning
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Strong attention to detail
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A passion for delivering outstanding customer service and a commitment to continuous improvement
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Good time management skills and ability to manage priorities and workload
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A positive attitude and receptiveness to feedback
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A desire to build strong internal working relationships and exceed customer expectations
Technology and Work Environment Requirements
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A home internet connection of more than 50 Mbps (you can check using
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Ability to connect via ethernet cable directly to the modem
- Must have a quiet workspace near your router for a wired setup
What you will receive
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Flexible work arrangement
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A companyprovided laptop
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HMO coverage with one dependent included upon regularization
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Earn 2 Service Incentive Leave credits per month
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A day off for your birthday
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Health scheme up to PHP 1000 per month for claims like gym memberships massages and chiro
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Learning and Development allowance up to PHP 38000 per financial year for courses programs or certifications
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Recognition and rewards platform with access to top brand gift cards
Apply now for this exciting opportunity to join our team as a Technical Support Representative. We value diverse backgrounds ideas and a curious mindset!
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
