Guest Relations Manager
Guest Relations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee mentor and lead front office team members through all aspects of the guest journey from prearrival to checkout and followup.
- Align with the Director of Guest Services and other guest services leaders to maximize hotel operations.
- Utilize tools to execute timely thoughtful and personalized communications and teach and train team members to do the same.
- Foster an environment that ensures consistency and a high level of guest satisfaction.
- Strive to improve guest and team member satisfaction and maximize the financial performance of the department.
Additional Benefits:
Competitive benefits package includes medical dental vision short and long term disability and employer paid life insurance generous 401k match and vacation time. Other team member perks include free parking free team member cafeteria holiday pay team member stay program and 50 F&B and Spa.
The starting pay range for this position is $75000$80000/yr. This is the pay range for this position that Solage reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors such as experience and education.
Qualifications :
- Minimum of twoyears prior experience as a front office management for a luxury hotel.
- Demonstrated ability to communicate effectively and to provide directions and guidance in a clear concise and professional manner.
- Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
- Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Solage Management Inc is an Equal Opportunity Employer M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Solage Management Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
