Manager Customer Success

The Customer Success team aretrusted advisers to our customers with a core focus on helping customers realize value with their LinkedIn solutions. LinkedIn Talent Solutions empowers HR teams globally to hire nurture and grow their talent teams by connecting our intelligence of the world of work and professionals to companies hiring and learning goals.
  
As a people manager you will oversee a dynamic group of highperforming Customer Success Managers (CSM) dedicated to delivering exceptional postsale implementation and advisory services for hiring clients across Southeast Asia. You will play a crucial role in executing our strategy to enhance customer engagement and drive the adoption of LinkedIn Talent Solutions.  
  
Your responsibilities will include leading and mentoring your team to ensure effective implementation and advisory services maximizing client satisfaction and value realization from LinkedIn Talent Solutions. You will develop and execute strategies that drive customer engagement and the adoption of our offerings through consulting and educational services. Close collaboration with sales and internal stakeholders including product teams project managers and service delivery teams will be essential to align customer needs with our solutions.  

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. 

The position can be based in Beijing or Shanghai.

Responsibilities:  

• Lead a team of CSMs in delivering postsale consultative services ensuring strong customer outcomes and success across our Talent Solutions business. 
• Hire develop and retain top talent through structured onboarding quarterly career conversations and proactive skill development using tools available. 
• Provide consistent datadriven coaching in 1:1s connecting actions to outcomes and reinforcing operational rigor (e.g. CRM accuracy renewal health and scorecard pacing). 
• Partner closely with sales and cross functional leaders in prioritizing key initiatives to maximize customer success and support business goals.   
• Develop and execute plans to achieve activity & product adoption metrics increase renewal health and reduce churn through targeted forecasting and risk mitigation strategies. 
• Leverage internal tools to identify churn risks surface product feedback and success stories and enable structured insightdriven customer strategies. 
• Serve as a thought partner in Account Team planning and Sales Forecast meetings contributing metricbacked insights that support business growth and forecast accuracy. 
• Communicate and synthesize key updates from leadership to enable team clarity and aligned . 
• Champion diversity inclusion and belonging while inspiring change connecting evolving priorities to team purpose and impact. 

Qualifications :

Basic Qualifications:  

• 8 years of overall experience in Customer Success Account Manager Consulting Manager or similar role within the SaaS space along with People Management within a similar region  
• Business fluency in English and Mandarin (written and verbal) due to client needs 

Preferred Qualifications:  

• Experience in the SAAS/HR industry is preferred.  
• Excellent organization project management and time management skills  
• Microsoft Office capabilities: Excel Word Outlook and PowerPoint  
• Is well versed with basic principles of diversity inclusion and allyship and is keen to be a lifelong learner in this area.  
• Selfstarter and purposedriven thriving in a fastpaced and demanding environment.  
• Strong ability to derive insight from data and build actionable strategies based on analysis.  
• Excellent consulting discovery listening and communication skills demonstrated by the ability to establish working relationships at all levels at the client side including Clevel.  
• Excellent verbal and written communication skills.  
• Demonstrates creativity and innovation in approaching problems and can rally teams behind solving complex problems and managing key projects to move the business forward.  
• Excellent analytical problemsolving and decisionmaking skills applied with a solutionfocused attitude.  

Suggested Skills:  

• Talent Management   
• Problem Solving   
• Cross Functional Collaboration   
• Stakeholder Management   
• Strategic Thinking   

Additional Information :

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No

Employment Type :

Fulltime